Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rushikesh Gaikwad

Rushikesh Gaikwad

Maharashtra

Summary

Driven by a results-focused approach, I leveraged my problem-solving abilities and leadership qualities at Ajman Saray A Luxury Collection Resort to enhance guest experiences significantly. Demonstrating exceptional communication skills, I efficiently resolved customer complaints, leading to improved service standards and boosted customer retention. My teamwork and proactive engagement in staff training underscored my commitment to excellence and operational success.

Overview

6
6
years of professional experience

Work History

Guest Arrival Expert

Ajman Saray A Luxury Collection Resort
06.2023 - Current
  • Assisted guests with loading and unloading of luggage from vehicles.
  • Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
  • Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
  • Appropriately handled and actioned guest comments, requests, complaints and queries.

Room Attendant

Ajman Saray A luxury Collection Resort
05.2022 - 06.2023
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Secured guest rooms after performing housekeeping services.

Room Attendant

Ginger Hotel
08.2021 - 03.2022
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Vacuumed carpeted areas and mopped hard floors.
  • Delivered outstanding service to boost customer retention and referrals.

Coordinator

Sodexo Facility Management (Wipro Ltd Pune)
08.2019 - 08.2020
  • Answered phone calls and responded to emails from clients.
  • Addressed customer complaints and resolved issues.
  • Trained and assigned tasks to team members.

Education

Secondary School Examination -

Karmveer Vidyalaya Chare

Higher Secondary Examination -

Karmveer Higher Secondary School Chare

Bachelor of Arts -

Nagpur University

Diploma In Tourism And Hospitality Management -

Tilak Maharashtra University

Skills

  • Problem-solving
  • The Ability To Work In Team
  • Communication Skills
  • Leadership Qualities
  • Meeting New People
  • Learning New Things

Timeline

Guest Arrival Expert

Ajman Saray A Luxury Collection Resort
06.2023 - Current

Room Attendant

Ajman Saray A luxury Collection Resort
05.2022 - 06.2023

Room Attendant

Ginger Hotel
08.2021 - 03.2022

Coordinator

Sodexo Facility Management (Wipro Ltd Pune)
08.2019 - 08.2020

Higher Secondary Examination -

Karmveer Higher Secondary School Chare

Bachelor of Arts -

Nagpur University

Diploma In Tourism And Hospitality Management -

Tilak Maharashtra University

Secondary School Examination -

Karmveer Vidyalaya Chare

Similar Profiles

CREATE PROFILE
Rushikesh Gaikwad