Dilrukshi Senevirathne
Dubai,Sri lankan
Summary
Accomplished professional with expertise in financial budgeting, creative visioning, and informed decision making. Demonstrates exceptional personnel motivation and delegation mastery. Adept at driving organisational success through strategic planning and effective team leadership. Committed to leveraging skills to achieve long-term career goals in senior management.
Overview
7
7
years of professional experience
4044
4044
years of post-secondary education
Work history
Senior relationship officer
First Abu Dhabi Bank
Dubai
07.2023 - Current
- Boosted client trust with the careful handling of confidential information.
- Established relationships with clients, fostering long-term loyalty and repeat business.
- Enhanced brand reputation by providing excellent customer service at all times.
- Optimised customer relations by explaining credit card benefits clearly and effectively.
- Achieved 100% Monthly targets .
- Best sales performer of the quarter concegatively
- Relationship with Payroll for reputed companies
Personal Loan Executive
Emirates Islamic Bank
Dubai, United Arab Emirates
09.2022 - 02.2023
- Established key relationships with stakeholders, contributing towards long-term success of the company .
- Identified growth opportunities, leading to business expansion.
- Introduced new product lines to increase company visibility in the market.
- Conducted comprehensive risk assessments, ensuring company stability and growth.
- Evaluated client credit check outcomes to provide complete financial advice.
- Completed documentation for lines of credit and loans on behalf of customers.
Banking relationship officer
First Solutions
Dubai
12.2021 - 08.2022
- Streamlined internal processes to improve operational effectiveness in the team.
- Participated in regular training sessions to stay updated on industry changes and advancements.
- Enhanced customer satisfaction with efficient problem resolution strategies.
- Assisted customers in understanding complex financial concepts for better decision making.
- Achieved personal loans and credit card targets monthly 100%
Junior associate
Hatton National Bank
Colombo, Sri lanka
03.2021 - 09.2021
- Conducted regular audits to ensure regulatory compliance.
- Fostered customer loyalty through personalised attention and care.
- Assisted customers to resolve their account-related issues.
- Coordinated with other branches for seamless inter-branch transactions.
- Streamlined processes to improve overall operational efficiency.
- Managed daily branch operations, ensuring smooth workflow.
Business development officer
National Development Bank
Colombo, Sri lanka
03.2019 - 07.2019
- Liaised between applicants and lenders during negotiation phases for successful completion of transactions.
- Adhered strictly to company policies whilst handling sensitive client information, ensuring confidentiality and security.
- Collaborated effectively with colleagues to achieve team goals within set timelines.
- Maintained a professional demeanour at all times whilst interacting with customers; enhancing brand reputation.
- Conducted detailed credit checks, minimising risk exposure for the firm.
Education
General MBA -
Anglia Rushin university (ARU) UK
Sri LankaHigh School Diploma - Commerce
President Girls College
Sri Lanka January 2004 - 09.2017
Diploma - Business Management
Oxford college of business
Sri Lanka July 2025 - 12.2025
Skills
- Financial budgeting
- Creative visioning
- Informed decision making
- Personnel motivation
- Delegation mastery
Languages
English
Advanced
Sinhala
Advanced (C1)
Hindi
Beginner
Timeline
Senior relationship officer
First Abu Dhabi Bank
07.2023 - Current
Personal Loan Executive
Emirates Islamic Bank
09.2022 - 02.2023
Banking relationship officer
First Solutions
12.2021 - 08.2022
Junior associate
Hatton National Bank
03.2021 - 09.2021
Business development officer
National Development Bank
03.2019 - 07.2019
General MBA -
Anglia Rushin university (ARU) UK
High School Diploma - Commerce
President Girls College
January 2004 - 09.2017
Diploma - Business Management
Oxford college of business
July 2025 - 12.2025