DINESH DAHAL
Abu Dhabi
Summary
Results-driven food and beverage supervisor with strong team management and customer service skills. Led daily operations, developed staff training programs, and maintained hygiene and safety standards. Enhanced team morale and guest satisfaction, contributing to memorable dining experiences and business growth.
Overview
3
3
Languages
10
10
years of professional experience
Work History
Assistant Outlet Manager
Leo And Loona
Abu Dhabi
12.2024 - Current
- Supervised restaurant servers and cashiers to keep service delivery steady.
- Maintained smooth service flow while following food quality and hygiene standards.
- Handled customer feedback and resolved service issues promptly to improve satisfaction.
- Maintained compliance with food safety and health regulations at all times.
- Supported promotional campaigns and special dining events across the restaurant.
- Supervised play attendants to maintain quality service and safety standards.
- Monitored equipment and play areas, raising maintenance needs for safety compliance.
- Supervised all kids' park activities to keep safety cleanliness and fun.
- Organised birthday parties, seasonal events, and group activities for memorable experiences.
- Handled parent enquiries and resolved concerns using professional communication.
- Enforced child safety protocols and followed emergency procedures during incidents.
- Managed inventory by placing supply orders and monitoring stock levels.
- Balanced cash registers by reconciling transactions and depositing earnings daily.
- Maintained dining area cleanliness and organisation against hygiene standards.
- Wrote and submitted daily and monthly reports for operations managers.
- Coordinated with kitchen teams to prepare and deliver high-quality dishes on time.
Food and Beverage Supervisor
Ba:TE By Wawa Dining
Abu Dhabi
02.2023 - 11.2024
- Provided daily leadership to exceed guest expectations in manager absence.
- Provided guidance to servers and support to restaurant manager at all times.
- Delivered performance feedback to staff and managers to drive continuous improvement.
- Collaborated with manager to address performance issues and development opportunities.
- Completed assigned tasks to maintain dining operation efficiency.
- Assumed full responsibility for key management during scheduled shifts.
- Maintained administrative materials including time sheets, payroll, and accounting documents.
- Worked as F&B administrator to complete paperwork and manage emails.
- Managed food and beverage inventory with daily stock counts.
- Recognised and rewarded staff achievements to foster a positive environment.
- Maintained menu knowledge to answer staff and customer queries.
- Managed inventory by placing orders and monitoring stock levels.
- Assessed food and beverage quality before serving and to standards.
- Organised pre-shift staff meetings to share key information.
Food and Beverage Captain
Hawthorn Suites By Wyndham
Abu Dhabi
01.2019 - 12.2022
- Serves upscale dining guests by presenting food and drink enthusiastically.
- Checks guest satisfaction after each course and beverage delivery.
- Greets guests warmly and welcomes them promptly at arrival.
- Anticipates unexpected needs and responds quickly with tact.
- Addresses guest complaints and special requests to protect dining experience.
- Thanks guests and says a fond farewell, inviting next visit.
Waiter
Hyatt Regency
Kathmandu
01.2017 - 05.2018
- Served food and drinks using correct menu and diet orders daily.
- Obtained menu orders by welcoming guests with friendly smiles and clear talk.
- Served dishes and cleared tables quickly while following set dining procedures.
- Prepared room trays accurately and efficiently for guest delivery.
- Supported shifts by completing tasks assigned by the supervisor promptly.
- Built positive relationships with guests, customers, and colleagues throughout service.
Internship
Classic Hotel
Kathmandu, Nepal
06.2016 - 12.2016
- Anticipate guest needs in dining area for prompt senior waiter support.
- Resolve guest complaints using calm, clear communication and practical problem-solving.
- Guide customers throughout dining experience with senior waiter at each stage.
Education
HIGH SCHOOL - Business
Shree Gandhi Higher Secondary School
Kathmandu01-2018
Diploma in Hotel Management
Madan Ashrit Memorial Technical school
Kathmandu01-2017
Secondary School
Shree Jana Vikash Higher Secondary School
Khanikhola, Kavrepalanchowk01-2014
Skills
- Customer service excellence
- Guest engagement strategies
- Upselling techniques
- Staff training and development
- Mentoring practices
- Team leadership skills
- Operational efficiency
- Organizational multitasking
- Schedule management
- Pressure decision-making
- Conflict resolution
- Adaptability skills
- Product knowledge expertise
- Food safety compliance
- Inventory management systems
- Event coordination
- Performance assessment methods
- Guest relations management
- Menu knowledge proficiency
- Time management skills
- Communication proficiency
- Problem-solving abilities
Languages
ENGLISH
HINDI
NEPALI
Timeline
Assistant Outlet Manager
Leo And Loona
12.2024 - Current
Food and Beverage Supervisor
Ba:TE By Wawa Dining
02.2023 - 11.2024
Food and Beverage Captain
Hawthorn Suites By Wyndham
01.2019 - 12.2022
Waiter
Hyatt Regency
01.2017 - 05.2018
Internship
Classic Hotel
06.2016 - 12.2016
HIGH SCHOOL - Business
Shree Gandhi Higher Secondary School
Diploma in Hotel Management
Madan Ashrit Memorial Technical school
Secondary School
Shree Jana Vikash Higher Secondary School