Diveena Blossom Sequeira
Dubai
Summary
Adept at streamlining underwriting processes and enhancing client satisfaction, I leveraged my analytical prowess and interpersonal skills at Petra Insurance Brokers LLC. Proficient in insurance software and adept at policy management, I boosted operational efficiency and client retention. My expertise in documentation and customer follow-up underpins my track record of excellence in general insurance coordination.
Overview
4
4
years of professional experience
Work History
General Insurance Specialist
Petra Insurance Brokers LLC
Dubai
12.2022 - Current
- Served as the primary point of contact for clients, addressing inquiries, resolving issues, and providing support throughout the policy lifecycle.
- Collaborated with underwriters in obtaining vital information needed for assessing risks, and helped streamline underwriting processes.
- Executed seamless issuance, renewal, and cancellation of insurance policies as per client requirements.
- Ensured all documentation is accurate and compliant with insurance authority regulations.
- Ensured meticulous records for policies, claims, and client communications.
- Ensured all operations comply with industry regulations and company policies.
- Kept clients informed regarding their policy renewals, and ensured the timely renewal of existing policies.
- Compiled and analyzed monthly production reports by entering policies into the Praktora CRM system.
- Facilitated claims handling through communication with loss adjusters.
- Supported training of new staff on insurance products, processes, and customer service standards.
- Prepared reports on sales, claims, and customer feedback for management review.
- Coordinated with finance and other departments to maintain seamless operational workflows.
General Insurance Coordinator
Platinum Insurance Brokers LLC
Dubai
04.2021 - 11.2022
- Understood clients' requirements and arranged suitable quotations from insurance companies.
- Including generating quotations through portals and getting policies issued following payments.
- Assisted in the preparation and submission of insurance applications and renewals.
- Maintained organized records of insurance policies and client communications.
- Provided support in placing new business processing claims, gathering necessary documentation, and communicating with clients.
- Reviewed and processed endorsement requests from clients.
Education
Bachelor of Commerce - Finance
Rosario College
Mangalore, Karnataka06.2019
Pre-University Schooling -
St. Aloysius P.U. College
Karnataka01.2015
Secondary School Leaving Certificate (S.S.L.C) -
Karnataka State Board
Karnataka01.2013
Skills
- Well-versed in general insurance policies and procedures
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Proficient in insurance software and Microsoft Office Suite
- Detail-oriented, with strong organizational skills
- Ability to manage multiple tasks and meet deadlines
- Documentation skills
- Customer follow-up
Personal Information
- Date of Birth: 06/25/97
- Gender: Female
- Nationality: Indian
- Marital Status: Married
Languages
- English
- Hindi
- Kannada
Timeline
General Insurance Specialist
Petra Insurance Brokers LLC
12.2022 - Current
General Insurance Coordinator
Platinum Insurance Brokers LLC
04.2021 - 11.2022
Bachelor of Commerce - Finance
Rosario College
Pre-University Schooling -
St. Aloysius P.U. College
Secondary School Leaving Certificate (S.S.L.C) -
Karnataka State Board
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