Divyesh Kaushik

• Supported launch of Good Earth’s flagship luxury store “Chahar Bagh” in Dubai by ensuring pre-opening stock readiness, timely SKU deliveries, and complete shelf availability on opening day.
• Secured 100% Dubai Municipality approval for luxury products with no rejections.
• Prepared and updated ERP based Goods Receipt Notes (GRN), stock reconciliation reports, and cycle count logs, improving reporting speed and reducing manual data errors.
• Coordinated import logistics from India and managed documentation for customs and free-zone entry, including HS code verification, packing list checks, and Delivery Orders.
• Worked closely with 3PL partners for shipment clearance, container movement, and last-mile delivery to store locations.
• Handled luxury and fragile retail products with controlled storage and movement procedures, ensuring zero damage and full SKU traceability.
• Built and supervised small warehouse team, assigning daily targets, monitoring productivity, and enforcing SOPs, HSE guidelines, and inventory control standards.
• Organized warehouse layout and replenishment processes, reducing handling and picking time by 22% and improving available storage space by 20%.

• Led end-to-end warehouse, store, and last-mile operations, overseeing receiving, storage, picking/packing, retail replenishment, and dispatch while ensuring strict compliance with HSE/5S standards and audit routines.
• Drove inventory integrity and stock control via weekly cycle counts, GRN/RTV, and FIFO/FEFO enforcement, reducing stock errors by 15% and significantly improving on-shelf availability.
• Re-engineered warehouse layout, slotting, and replenishment timing to streamline material flow and boost dispatch accuracy by 18%.
• Coordinated critical logistics and fulfillment with 3PLs, inbound DCs, and external vendors for inbound readiness, outbound scheduling, and last-mile vehicle dispatch planning.
• Managed OTIF performance and monitored POD closure, conducting RCA to resolve high-priority delivery and returns incidents.
• Built and led high-performing multinational operations team, implementing optimized rosters, coaching, and briefings that yielded 20% increase in team productivity.
• Produced daily and weekly KPI dashboards (throughput, accuracy, shrink, ageing, dead stock) and presented continuous improvement action plans to drive operational excellence.

• Managed retail and distribution store operations ensuring accurate stock levels, replenishment, and product availability.
• Monitored sales KPIs (footfall, UPT, ATV), implemented promotions, and supported service recovery to strengthen customer satisfaction and retention.
• Coordinated with logistics & 3PL partners for inbound/outbound readiness, OTIF delivery, and POD closure.
• Utilized SAP ECC/Fiori & Oracle CRM for order processing, billing accuracy, and vendor account reconciliation.
• Controlled cash handling, audits, and shrink prevention, maintaining compliance with company and financial standards.
• Directed team performance through coaching, roster management, and SOP enforcement, improved productivity and reduced escalations.
• Produced daily & weekly reports on sales, inventory variance, and operational KPIs for senior leadership.

• Coordinated order processing and supply chain workflows for internal client accounts, ensuring SLA compliance and accurate documentation.
• Monitored order status, shipment tracking, and escalations; partnered with logistics teams and vendors to resolve delays.
• Supported cross‑functional collaboration between procurement, logistics, finance, and client service to safeguard OTIF delivery.
• Prepared and analyzed operational KPI reports (turnaround time, accuracy, service levels) for management reviews.

Earlier Roles:

• Senior CSR – MakeMyTrip (2016–2019) – Customer engagement, service quality, and complaint resolution.
• Agent – IQOR (2015–2016) – Frontline customer service & SLA adherence.