Doreen Mutesi
Dubai
Summary
A dedicated customer professional with effective communication skills and team work
Adopt at conflict resolution and skilled multi tasking with a strong attention to detail
Known for time management and commitment to ensuring an exceptional customer experience
Overview
6
6
years of professional experience
Work History
Bus Conductor
Al Salam Private School
09.2022 - Current
- Responded quickly and calmly in emergency situations.
- Notified dispatch of deviations, overload, accidents, passenger incidents and bus mechanical and electrical troubles.
- Performed pre- and post-trip vehicle inspections.
- Improved passenger satisfaction by consistently providing friendly and efficient service during bus journeys.
- Assisted passengers with special needs in boarding and alighting the bus, ensuring their comfort throughout the journey.
Customer Service Representative
Cheriae Events and Designs
01.2019 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
WINGS WAY COLLAGE
Dubai01.2025
Skills
Communication skills
Team Work
Empathetic
Passenger Assistance
Stress Management
Problem Solving
Accomplishments
Completed Internship at Sharjah Airport
Timeline
Bus Conductor
Al Salam Private School
09.2022 - Current
Customer Service Representative
Cheriae Events and Designs
01.2019 - 01.2021
High School Diploma -
WINGS WAY COLLAGE
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