Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Doreen Mutesi

Dubai

Summary

A dedicated customer professional with effective communication skills and team work

Adopt at conflict resolution and skilled multi tasking with a strong attention to detail

Known for time management and commitment to ensuring an exceptional customer experience

Overview

6
6
years of professional experience

Work History

Bus Conductor

Al Salam Private School
09.2022 - Current
  • Responded quickly and calmly in emergency situations.
  • Notified dispatch of deviations, overload, accidents, passenger incidents and bus mechanical and electrical troubles.
  • Performed pre- and post-trip vehicle inspections.
  • Improved passenger satisfaction by consistently providing friendly and efficient service during bus journeys.
  • Assisted passengers with special needs in boarding and alighting the bus, ensuring their comfort throughout the journey.

Customer Service Representative

Cheriae Events and Designs
01.2019 - 01.2021
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Processed customer service orders promptly to increase customer satisfaction.

Education

High School Diploma -

WINGS WAY COLLAGE
Dubai
01.2025

Skills

    Communication skills

    Team Work

    Empathetic

    Passenger Assistance

    Stress Management

    Problem Solving

Accomplishments

    Completed Internship at Sharjah Airport

Timeline

Bus Conductor

Al Salam Private School
09.2022 - Current

Customer Service Representative

Cheriae Events and Designs
01.2019 - 01.2021

High School Diploma -

WINGS WAY COLLAGE
Doreen Mutesi