Guest Service Agent CLAW BBQ , Hilton Dubai Palm Jumeirah.
03.2023 - Current
Anticipated and attentively handled guest needs or concerns.
Hands on experience on Ms Excel , Seven Rooms , OnQ .
Monitoring Restaurant activities for the smooth functioning of operations .
Coordinating with the Reservations team for the bookings .
Following up on the guest requirements and preferences accordingly.
Informing guests for the upcoming promotions and restaurant activities for their reference
Informing guest in brief about other outlets as well .
Handling phone reservations and walk ins from the hotel and outside.
Managing the sitting arrangement of restaurant holding the capacity of 400 pax.
Hands on experience on changing the restaurant layout during busy operations .
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