Drishti Sharma
Dubai
Summary
To learn various techniques and management skills that can enhance my professional skills in a dynamic way and creating a strong base for my career.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Agent
CLAW BBQ , Hilton Dubai Palm Jumeirah.
03.2023 - Current
- Anticipated and attentively handled guest needs or concerns.
- Hands on experience on Ms Excel , Seven Rooms , OnQ .
- Monitoring Restaurant activities for the smooth functioning of operations .
- Coordinating with the Reservations team for the bookings .
- Following up on the guest requirements and preferences accordingly.
- Informing guests for the upcoming promotions and restaurant activities for their reference
- Informing guest in brief about other outlets as well .
- Handling phone reservations and walk ins from the hotel and outside.
- Managing the sitting arrangement of restaurant holding the capacity of 400 pax.
- Hands on experience on changing the restaurant layout during busy operations .
Restaurant Waitress
Hilton Dubai Palm Jumeirah CLAW BBQ
06.2022 - 03.2023
- Working in a pre-opening restaurant as F&B Waitress
- Awarded as 2nd Runner up for TEAM MEMBER OF MONTH JULY '2023
- Attended Brand training sessions, performing Cashier tasks when required .
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Worked with POS system to place orders, manage bills.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Have attended more than 40 Training Lessons on Hilton University
- Successfully completed Lead 1.1 Training from Harvard University .
- Currently Undertaking HTA Program .
Pavillon Explainer
EXPO 2020
08.2021 - 05.2022
- Followed proper procedures for assisting guests with disabilities to foster inclusion.
- Attended pre-event meetings and other training to enhance job skills.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Worked closely with management staff to create new and lucrative tours.
- Managed multiple tasks and met time-sensitive deadlines.
MANAGEMENT TRAINEE
HOLIDAY INN
06.2019 - 02.2020
- Worked in all the department of the hotel including ancillary
- Handled New Year's Festivity Event
- Handling Guest Complaints
- Got good exposure in Human Resources
- Handled BAR Operations in Food and beverage Department
- Worked as a ' Marketing Champion' for the Hotel
- Did several Projects in terms of driving revenue for the hotel.
- Developed management skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
- Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
- Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue
- Supervised team 20 servers and helped to resolve issues arising during shifts.
Industrial Trainee
MARRIOTT INTERNATIONAL
06.2017 - 10.2017
- Months Industrial Training from, in all the core department.
Education
B.Sc in Hospitality & Hotel Management - Hospitality
Institute of Hotel Management
Gujarat, India03.2019
ICSE & ISC - Science
United Public School
Kanpur , INDIA03.2016
Skills
- Team Leadership
- Cross-Functional Team Management
- Time Management
- Staff Management
- Quick Learner
- Team building
Accomplishments
- Part of the recruitment panel at IHM Mum
- Recognized as the Hero of the Month for the Pavilion
- Documented and resolved rating issues which led to high rating in restaurant
Affiliations
Food and Safety Supervisor ( Level 2 )
Certification
- Licensed Departmental Trainer at IHG Hotels
Timeline
Guest Service Agent
CLAW BBQ , Hilton Dubai Palm Jumeirah.
03.2023 - Current
Restaurant Waitress
Hilton Dubai Palm Jumeirah CLAW BBQ
06.2022 - 03.2023
Pavillon Explainer
EXPO 2020
08.2021 - 05.2022
MANAGEMENT TRAINEE
HOLIDAY INN
06.2019 - 02.2020
Industrial Trainee
MARRIOTT INTERNATIONAL
06.2017 - 10.2017
B.Sc in Hospitality & Hotel Management - Hospitality
Institute of Hotel Management
ICSE & ISC - Science
United Public School
- Licensed Departmental Trainer at IHG Hotels
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