Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
Generic
Drishti Sharma

Drishti Sharma

Dubai

Summary

To learn various techniques and management skills that can enhance my professional skills in a dynamic way and creating a strong base for my career.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Guest Service Agent

CLAW BBQ , Hilton Dubai Palm Jumeirah.
03.2023 - Current
  • Anticipated and attentively handled guest needs or concerns.
  • Hands on experience on Ms Excel , Seven Rooms , OnQ .
  • Monitoring Restaurant activities for the smooth functioning of operations .
  • Coordinating with the Reservations team for the bookings .
  • Following up on the guest requirements and preferences accordingly.
  • Informing guests for the upcoming promotions and restaurant activities for their reference
  • Informing guest in brief about other outlets as well .
  • Handling phone reservations and walk ins from the hotel and outside.
  • Managing the sitting arrangement of restaurant holding the capacity of 400 pax.
  • Hands on experience on changing the restaurant layout during busy operations .

Restaurant Waitress

Hilton Dubai Palm Jumeirah CLAW BBQ
06.2022 - 03.2023
  • Working in a pre-opening restaurant as F&B Waitress
  • Awarded as 2nd Runner up for TEAM MEMBER OF MONTH JULY '2023
  • Attended Brand training sessions, performing Cashier tasks when required .
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Worked with POS system to place orders, manage bills.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Have attended more than 40 Training Lessons on Hilton University
  • Successfully completed Lead 1.1 Training from Harvard University .
  • Currently Undertaking HTA Program .






Pavillon Explainer

EXPO 2020
08.2021 - 05.2022
  • Followed proper procedures for assisting guests with disabilities to foster inclusion.
  • Attended pre-event meetings and other training to enhance job skills.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Utilized effective communication and problem-solving skills to quickly resolve customer issues.
  • Worked closely with management staff to create new and lucrative tours.
  • Managed multiple tasks and met time-sensitive deadlines.

MANAGEMENT TRAINEE

HOLIDAY INN
06.2019 - 02.2020
  • Worked in all the department of the hotel including ancillary
  • Handled New Year's Festivity Event
  • Handling Guest Complaints
  • Got good exposure in Human Resources
  • Handled BAR Operations in Food and beverage Department
  • Worked as a ' Marketing Champion' for the Hotel
  • Did several Projects in terms of driving revenue for the hotel.
  • Developed management skills under guidance of General Manager and other departmental leaders through hands-on work and shadowing.
  • Supported recruiting team by building pipeline of top talent through multiple sourcing channels.
  • Marketed and coordinated banquet rooms for social events and business meetings, increasing total revenue
  • Supervised team 20 servers and helped to resolve issues arising during shifts.

Industrial Trainee

MARRIOTT INTERNATIONAL
06.2017 - 10.2017
  • Months Industrial Training from, in all the core department.

Education

B.Sc in Hospitality & Hotel Management - Hospitality

Institute of Hotel Management
Gujarat, India
03.2019

ICSE & ISC - Science

United Public School
Kanpur , INDIA
03.2016

Skills

    • Team Leadership
    • Cross-Functional Team Management
    • Time Management
      • Staff Management
      • Quick Learner
      • Team building

Accomplishments

  • Part of the recruitment panel at IHM Mum
  • Recognized as the Hero of the Month for the Pavilion
  • Documented and resolved rating issues which led to high rating in restaurant


Affiliations

Food and Safety Supervisor ( Level 2 )

Certification

  • Licensed Departmental Trainer at IHG Hotels

Timeline

Guest Service Agent

CLAW BBQ , Hilton Dubai Palm Jumeirah.
03.2023 - Current

Restaurant Waitress

Hilton Dubai Palm Jumeirah CLAW BBQ
06.2022 - 03.2023

Pavillon Explainer

EXPO 2020
08.2021 - 05.2022

MANAGEMENT TRAINEE

HOLIDAY INN
06.2019 - 02.2020

Industrial Trainee

MARRIOTT INTERNATIONAL
06.2017 - 10.2017

B.Sc in Hospitality & Hotel Management - Hospitality

Institute of Hotel Management

ICSE & ISC - Science

United Public School

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Drishti Sharma