Dubai UAE
Summary
Ambitious Soft Services Manager with more than 22 years of management experience in soft services, FM industry & Events. Applies strong analytical and critical thinking skills to solve complex operational problems. Versatile and trained in soft services who thrives in dynamic, challenging, and fast-paced professional environments. Assertive and enthusiastic, with extensive knowledge of cleaning, pest control, landscaping, waste management, Lifeguard, Façade Cleaning, Security Services, Grease Trap cleaning, and an unsurpassed worth ethic. Focused and versed in contract negotiation and process improvement. Applies in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and business expansion.
Overview
25
25
years of professional experience
Work History
Soft Services Manager
Dubai Sports City
Dubai
06.2010 - Current
- Developed soft services department for DSC Facilities Services
- Introduced new concept of In house team (Cleaning, Landscaping, Pest Control, Swimming pool cleaner)
- Successfully hosted, and DSC FS is part of the event management for all the international cricket events held at Dubai Sports City
- Created critical KPIs to track and improve on-time delivery, customer issues and safety statistics
- Streamlined the branch operations, resulting in a reduction in operating budget
- Boosted customer satisfaction
- Grew revenue in the first year by spearheading development of right method and technology
- Spearheaded an employee engagement program, resulting in a decrease in annual employee turnover
- Identified and acquired high-value new clients for the company
- Developed soft services department
- Monitored 300 projects budgets
- Developed and managed annual operating budgets for soft service department
- Developed and shared best practices for soft service across the company
- Increased productivity by right method, while simultaneously reducing head count by reasonable%
- Recruited, hired and trained 100 new employees for soft service department
- Boosted company efficiency through technology upgrades and process improvements such as BICSc
- Boosted revenue by 50% in the first year by spearheading development and winning new projects
- Identified inefficiencies and made recommendations for process improvements
- Totally involved in all costing for new projects( from site visit till submission of new tender)
- Attending quarterly meeting with business development team for latest development
- Preparing score card for soft services department
Assistant Facilities Manager
Able FM
Dubai
12.2008 - 06.2010
- Developed and managed annual operating budgets
- Recruited, hired and trained new employees for soft services
- Co-coordinating with authorized department of the individual client for the tender classifieds
- Attending site visits while participating in new tenders
- Regular site visit in existing operation to improve the quality of work
- Regular weekly, monthly meetings with Mangers, supervisor and client
- Monitoring Cleaning, Pest Control, Waste Management, Landscaping and Security Activities
- AMC- (Annual Maintenance Contract) coordinating with customers regarding quarterly services for the pest control & follow up treatments
- Maintaining cleaning, landscaping, pest control, waste management, securities-procedure, and schedule up to date
- Conducting external Site Visit and submitting proposal to the Management
- Mobilization and organizing major events, domestic and international matches
- Monitoring supplies, placing orders (direct dealing with suppliers), and issuing of supplies
- Coordinating with waste management contractor for any issues and monthly meeting
- Conducting daily/weekly/monthly site inspection with client
- Conducting weekly and monthly meetings with Service Providers
- Monitoring the staff's duty roster
- Conducting Cleaning, Pest Control, Landscaping, Security, Waste Management Joint inspections along with service providers
- Maintains Drivers schedules, noting reasons for driver's absences, same time arranging alternative drivers to pick up the staffs, and the area and task assigned to each driver to ensure that all works is completed on an on-going basis
- Coordinating with staffs if they might change duty timings as per their request, we may need to arrange the transport
- Incident / Accident – following up with concern department/Authority and updating the status
- Conduct planned Trainings to the staffs as per the schedule
- Monitoring manpower and other activities
- Monitoring weekly consumption of supplies
- Monitoring budget and revenue of operation
- Cleanliness and security of the work environment.
Senior Operations Supervisor
Abu Dhabi National Hotels
Dubai
06.2006 - 12.2008
- Incident / Accident – following up with concern department and updating the status
- Ensures that safety rules and infectious disease control procedures reviewing and evaluating work performances
- Conducts orientation and in-service training programs for all staff on subjects including safety regulations and procedures, maintenance of equipment's, efficient and cost-effective methods of cleaning, and preventive maintenance
- Inspects assigned work area after work has been done in compliance with established procedures
- Ensure that equipment and supplies are available and in good operating order, maintain an inventory of supplies and requisition supplies, test new equipment as instructed, and brings new material to the attention of the Head of Domestic Services for possible utilization
- Develops schedule to provide adequate work coverage
- Treats each patient, visitors and employee with compassion and courtesy
- Attending the Infection control Committee, Quality Education, Heart Saver and Facility management meeting
- Conducting weekly and monthly meetings with location supervisors
- Preparing training calendar for the housekeeping staff
- Maintaining cleaning procedure and schedule up to date
- Monitoring manpower and other client's needs
- Monitoring supplies, placing orders (direct dealing with suppliers) and issuing of supplies
- Monitoring weekly consumption of supplies
- Preparing monthly reconciliation report and inventory
- Monitoring budget and revenue of operation
- Ensure smooth flow of stock
- In addition, also overseas stock control, manage stocks stored in external warehouse and investigate discrepancies, timely dispatch of products as well as ensure the safety
- Cleanliness and security of the work environment
- Maintains Drivers schedules, noting reasons for driver's absences, same time arranging alternative drivers to pick up the staffs, and the area and task assigned to each driver to ensure that all works is completed on an on-going basis
- (Pick & Drop)
- Conducting vehicle inspection along with drivers to maintain the vehicle as well as, maintaining time sheet for the drivers
- Following up with drivers regarding renewal of Vehicle registration card, Fuel Card, oil change and full service for due dates
- Coordinating with staffs if they might change duty timings as per their request, we may need to arrange the transport
- Briefing about safety procedures to the drivers, upgrading new RTA rules.
Area Operations Supervisor
New Cleaning EST
09.1998 - 06.2006
- Conducted performance reviews each quarter, offering praise and recommendations for improvement
- Collaborated with other leaders and executives to direct workflow and support operations
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials
- Implemented policies and standard operating procedures for continuous improvement
- Preparing for general cleaning and distribution of task for Housekeeping staff, specially assigning special works
- Review of monthly duty roster and send it to senior management for approval
- Conducting weekly and monthly meetings with location supervisors
- Conducting frequent Joint Walkthrough with senior management & Client
- Conducting Monthly meetings with client
- Co ordinating with DM for clearing the medical waste
- Responsible for Floor care maintenance and Audit report submission
- Responsible for quote submission of Façade cleaning service and work execution
- Preparing Annual leave plan for House keepers and supervisors
- Inspecting the Staff Accommodation and sort out the issues on time
- Preparing the schedule for Drivers
- Responsible for stock checking and placing order
Education
Doctorate - Management Studies : Facilities Planning And Management
Kazian School of Management
March 2023
High School Diploma -
Carrier Institute of Technology
Chennai - Tamil Nadu 1993 - 1994
Skills
- Team building
- Process improvement strategies
- Multi-unit operations management
- Systems implementation
- Procedure development
- Inventory control
- Staff retention
- Strategic planning
- Negotiations expert
- Cost reduction and containment
- Business process re-engineering
- Contract review and recommendations
- Client relationships
- Market penetration
- Quantifiable revenue increases
- TRAINING SKILLS
- JCIA (Joint Commission International Accreditation)
- Highfield Level 2 International Award in Emergency First Aid, Defibrillation and CPR
- Customer Service Excellence Program
- Quality & Standard Program
- Vehicles Safe and Correct Handling Procedures
- Hand Hygiene, correct handling application environment and Health & Safety Practices of Arpal Housekeeping Products
- Fil Mop – Floor Care
- Virkon – Disinfecting procedure (High Risk Area)
- Blood Spillage & Body Spillage Kit – Policy & Procedure
- Health & Safety and First Aid Chemical Application
- Fire & Safety Procedure Health Care Premises
- Handling Of Hazardous Waste and Infection Control for Specialized in Hospital
- Customer Service And COSHH & Safety at Work
- Product Familiarization Cleaning Techniques
Timeline
Soft Services Manager
Dubai Sports City
06.2010 - Current
Assistant Facilities Manager
Able FM
12.2008 - 06.2010
Senior Operations Supervisor
Abu Dhabi National Hotels
06.2006 - 12.2008
Area Operations Supervisor
New Cleaning EST
09.1998 - 06.2006
Doctorate - Management Studies : Facilities Planning And Management
Kazian School of Management
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