EBIN SAJU
Customer Service Executive
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Housekeeping Executive Dubai Metro
Transguard Group
10.2022 - Current
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Conducted final inspections of offices and common areas and notified manager of space requiring immediate cleaning.
- Operated electronic backpack vacuums and floor sweepers.
- Verified cleanliness and organization of storage areas and carts.
- Oversaw calendar to manage organized cleaning schedule and complete tasks on time.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Customer Service Representative
Kerala vision broadband
01.2020 - 01.2021
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Interacted with customers by phone, email, or in-person to provide information.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Maintained and updated office records, both digital and physical.
- Collaborated with various departments to complete assigned tasks.
- Purchased and maintained office supplies.
- Investigated and resolved customer inquiries and complaints quickly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
Sales Executive
Asad Book Centre
06.2018 - 07.2019
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Contributed to team objectives in fast-paced environment.
- Generated advertising brochure for vendor use.
- Met existing customers to review current services and expand sales opportunities.
- Contributed to event marketing, sales and brand promotion.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
M.COM - Commerce
Indira Gandhi National Open University
India 12.2018 - 12.2020
B.com - Commerce
Mahatma Gandhi University
India 06.2015 - 05.2018
Higher Secondary - Commerce
Infant Jesus H.S.S
India 06.2011 - 05.2013
Skills
Computer Skills
Problem-Solving
Multitasking
Self Motivation
Understanding Customer Needs
Analytical Skills
Time Management
Policies and Procedures Adherence
Customer Engagement
Effective Communication
Reliability
Queue management
Certification
MS office Training - 6 months
Timeline
Housekeeping Executive Dubai Metro
Transguard Group
10.2022 - Current
Customer Service Representative
Kerala vision broadband
01.2020 - 01.2021
M.COM - Commerce
Indira Gandhi National Open University
12.2018 - 12.2020
Sales Executive
Asad Book Centre
06.2018 - 07.2019
B.com - Commerce
Mahatma Gandhi University
06.2015 - 05.2018
MS office Training - 6 months
07-2014
Higher Secondary - Commerce
Infant Jesus H.S.S
06.2011 - 05.2013