FASEEH FAHIS WAHID
Sharjah
Summary
Highly organized and dependable candidate with a strong ability to manage multiple priorities and maintain a positive attitude. Demonstrated commitment to taking on additional responsibilities to meet team goals. Seeking a full-time position that offers professional challenges and allows for the utilization of strong interpersonal skills, excellent time management, and problem-solving abilities.
Overview
10
10
years of professional experience
Work History
Administrator – Corporate Government Affairs
IFFCO GROUP
05.2022 - Current
- In charge of 9000 employees data management
- Ensuring all employee documents are genuine and accurate and also engaging with different Business Units HR for the same
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely task completion without compromising quality.
- Provided exceptional customer service to internal stakeholders through prompt response times and thorough issue resolution efforts.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Keeping track of new visa, renewal visa and cancellation process and to ensure company does not get any fines for delay in processing applications
- Also keeping track of contract expiry and renewal
- Creating payment vouchers of expenses incurred for visa and labor related applications
- Assisting in departments digitalization project.
IT Support Assistant
Lanika Solutions Private Limited
01.2018 - 12.2021
- To provide consistent resolutions to tickets raised using IT Service Desk system
- Manages and maintains all user support information in the IT Service Desk system, including ticket classification, prioritizing, escalation and actions
- Provides technical support and advice to end-users to troubleshoot and resolve IT issues
- Also analyses the issue to identify root cause and suggest ways to avoid reoccurrence
- Documentation and reporting of all daily activities
- Obtains feedback from IT system end-users on the impact of incidents and the quality of services provided, including improvement suggestions.
CRM Operations Executive
Concentrix Daksh Service India Private Limited (Formerly known as IBM Daksh Service India Private Limited)
08.2014 - 11.2017
- Client support for Cisco Systems Inc
- Handling support cases from EMEA, US and Canada region
- Creating daily, weekly and monthly reports using Salesforce CRM regarding the cases worked on the site
- To ensure all the cases are resolved within the specified timeframe (SLA)
- Providing support for partners and distributors in order booking and order modification whenever manual support is necessary
- Engaging with various cross function team/ 3rd party freight forwarders (3PL) to ensure the goods/ services are delivered/ provided in a timely manner
- Create Return Material Authorization (RMA) and credit note for the damaged/ lost/ under and over shipments after verifying the same, and to obtain approvals from the necessary teams
- Obtaining all the necessary certificates from the concerned internal and external (government agencies) for export purpose.
- Established long-term client relationships through consistent delivery of high-quality products and services.
Education
Degree in Computer Applications (BCA) -
Acharya Institute of Graduate Studies, Bangalore University
06.2014
10+2 -
Sree Narayana Vidya Mandir Sr. Secondary School
01.2011
Skills
- Microsoft Office
- Mail handling
- Documentation And Reporting
- Cross-Functional Collaboration
- Task Prioritization
- Resource optimization
- Deadline Adherence
- Data Confidentiality
- Attention to Detail
- Organizational Skills
- Data management
- Personable and Approachable
- Office Administration
- Resourceful and Analytical
- Ticket management
Languages
English
Malayalam
Hindi
Personal Information
- Date of Birth: 04/05/93
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Timeline
Administrator – Corporate Government Affairs
IFFCO GROUP
05.2022 - Current
IT Support Assistant
Lanika Solutions Private Limited
01.2018 - 12.2021
CRM Operations Executive
Concentrix Daksh Service India Private Limited (Formerly known as IBM Daksh Service India Private Limited)
08.2014 - 11.2017
Degree in Computer Applications (BCA) -
Acharya Institute of Graduate Studies, Bangalore University
10+2 -
Sree Narayana Vidya Mandir Sr. Secondary School
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