Feby Nabil Zaky
Dubai,UAE
Summary
Guest service agent skilled in addressing diverse guest needs and inquiries. Proficient in managing email and telephone communications to ensure prompt responses. Expertise in clarifying company services and policies to enhance service delivery.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Guest service agent
The InterContinental Dubai Festival City
Dubai, UAE
2024.08 - Current
- Took responsibility for the safekeeping of guest valuables at the front desk, promoting trust and reliability.
- Facilitated check-in and check-out procedures for guests.
- Offered personalised service to regular guests, fostering loyalty towards our hospitality brand.
- Assisted guests in locating local attractions to enrich their stay.
- Ensured smooth check-ins and check-outs for superior convenience.
- Handled telephone calls professionally, directing them appropriately within the hotel.
- Arranged transportation services for guests, offering seamless travel experiences during their stay.
Public Relations
El Nehesi Company (Import–Export)
Tanta, Egypt
2016.01 - 2023.01
- Fostered relationships with local communities during overseas deployments for improved public relations.
- Coordinated public relations activities to maintain a positive company reputation.
- Liaised with public relations teams for successful media coverage of events.
- Formulated comprehensive public relations strategies for enhanced company reputation.
Education
Bachelor of Arts - Arts
Tanta University
Tanta 2010.10 - 2014.06
Skills
- Guest follow-up
- Time management proficiency
- Handling lost property
- Luggage handling techniques
- Room allocation knowledge
- Restaurant booking facilitation
- Room booking expertise
- Multilingual communication
- Familiarity with hotel amenities
- Guest relations strategy
Reference
1-Ashraf Micheal
Email: Ashraf.micheal@ihg.com
2-Kamal Jayalath
Email: Kamal.jayalath@ihg.com
Languages
Arabic
Native
English
Advanced
Certification
1 Cross Training at Front Office " The InterContinental Dubai Festival City ".
2 Safety & Security Training " The InterContinental Dubai Festival City ".
Timeline
Guest service agent
The InterContinental Dubai Festival City
2024.08 - Current
Public Relations
El Nehesi Company (Import–Export)
2016.01 - 2023.01
Bachelor of Arts - Arts
Tanta University
2010.10 - 2014.06