Hazem Moustafa
Dubai,United Arab Emirates
Summary
Dedicated professional with expertise in customer service, guest follow-up, and upselling. Proven ability to meet sales goals and resolve customer objections effectively. Skilled in telecommunications, multilingual communication, and data entry proficiency. Committed to leveraging skills to enhance customer satisfaction and drive business success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Host
The National Aquarium Abu Dhabi
Abu Dhabi, United Arab Emirates
01.2024 - 01.2025
- Maintained a clean and welcoming reception area, projecting an inviting atmosphere.
- Resolved customer complaints with professionalism and patience.
- Delivered excellent communication skills to resolve any queries or issues of guests.
- Handled emergency situations calmly and efficiently, prioritising safety of guests.
- Maintained cleanliness of reception area for a welcoming environment.
Sales Executive
Almajed Oud
Riyadh, Saudi Arabia
11.2021 - 11.2023
- Delivered engaging sales presentations at industry events to attract potential customers and partners.
- Identified new business opportunities that enhanced growth potential of the company.
- Elevated brand awareness for significant market influence through strategic sales campaigns.
- Streamlined sales process to enhance operational efficiency and productivity.
Sales Executive
Saco Store
Riyadh, Saudi Arabia
11.2020 - 11.2021
- Drove high-level B2B sales meetings to secure large scale contracts, enhancing market presence significantly.
- Championed cross-selling initiatives to maximise sales volume and profit margins.
- Implemented robust CRM systems that improved tracking of sales activities and client interactions.
- Established strong relationships with key industry players to expand business reach.
Sales Executive
Teranova
Alexandria, Egypt
01.2019 - 07.2020
- Established strong relationships with key industry players to expand business reach.
- Maintained an extensive knowledge of all products offered, assisting in informative customer interaction.
- Responded promptly to customer queries, ensuring resolution whilst upholding satisfaction levels.
- Identified new business opportunities that enhanced growth potential of the company.
Call Center Agent
Telecom Egypt
Alexandria, Egypt
10.2016 - 10.2018
- Managed high volume of inbound calls, ensuring swift response times.
- Built long-term client relationships through exceptional customer service skills.
- Initiated upselling techniques during calls; generating additional revenue for the company.
- Improved team productivity through effective collaboration and teamwork.
- Resolved conflicts in a respectful manner, promoting a positive image of the company.
Education
Bachelor of Commerce - Accounting
Business School
Alexandria, Egypt 09.2012 - 05.2016
Skills
- Guest follow-up
- Customer Service
- Upselling expertise
- Knowledge in telecommunications
- Multilingual communication
- Data entry proficiency
- Resolving customer objections
- Meeting sales goals
- Cash handling
- Stock management
Languages
English
Fluent
Arabic
Native
Timeline
Guest Service Host
The National Aquarium Abu Dhabi
01.2024 - 01.2025
Sales Executive
Almajed Oud
11.2021 - 11.2023
Sales Executive
Saco Store
11.2020 - 11.2021
Sales Executive
Teranova
01.2019 - 07.2020
Call Center Agent
Telecom Egypt
10.2016 - 10.2018
Bachelor of Commerce - Accounting
Business School
09.2012 - 05.2016
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