FREDIELYN AGPALO
Satwa, Dubai
Summary
To work in an environment which encourages me to succeed and grow professionally where I can utilize my skills and knowledge appropriately
Overview
5
5
years of professional experience
Work History
Customer Service Executive
Nesto Hypermarket Llc.
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Described the product to the customers to provide information
- Escalated critical customer issues to supervisor to avoid lost revenue.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Investigated and resolved customer inquiries and complaints quickly. Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering of products.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Treasury Assistant
Global Officium Limited Inc.-Hotel Sogo Edsa Cubao
09.2022 - 07.2023
- Enhanced cash flow management by monitoring daily bank balances and performing timely fund transfers.
- Funding every checks ready for disbursement.
- Performed monthly bank reconciliations to keep the accuracy of the balances.
- Balance daily bank statement to the system
- Advised management regarding significant expenditures to keep operations in line with budget limitation.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
Cash Management Staff
Regan Industrial Sales Inc
06.2019 - 05.2022
- Matched and reviewed purchase orders with invoices, or statement of account and recorded necessary information
- Process request for payment, bills payment transactions, and importation payments.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Facilitated smoother transactions for customers with prompt resolution of any payment-related disputes or discrepancies.
- Responsible for check issuance and voucher printing.
- Answering supplier's queries about their check status.
- Prepare BIR 2307 (Certificate of Withholding Tax)
- Validate and encoding all the official receipts/ collections receipts from customers.
- Monitor all unreleased company checks, customer bounce checks, and re-deposit checks
- Responsible for cash counting and check deposit.
- Validating checks through calling the banks for clearing.
Education
Bachelor of Science - Business Administration Major in Management
Colegio De San Gabriel Arcangel
Bulacan, Philippines01.2019
Skills
- Microsoft Office Literate
- Time Management Skills
- Knowledgeable in Netsuite Oracle System,
- Good Analytical and Numerical skills
- Proven ability to work independently and self-motivated but also a team player
- Customer Relationship Management
- Problem-solving abilities
- Cash Management
- Payment Processing
- Excellent Communication
Accomplishments
- Civil Service Passer, March 2018
- Cumlaude
Languages
English
Filipino
References
Mr. Victor Crema
Nesto Hypermarket LLC
Nesto F. Food Manager
0567921286
Signature
Fredielyn Agpalo
Timeline
Customer Service Executive
Nesto Hypermarket Llc.
08.2023 - Current
Treasury Assistant
Global Officium Limited Inc.-Hotel Sogo Edsa Cubao
09.2022 - 07.2023
Cash Management Staff
Regan Industrial Sales Inc
06.2019 - 05.2022
Bachelor of Science - Business Administration Major in Management
Colegio De San Gabriel Arcangel