HABIB TUSHABE
Dubai
Summary
Proven leader in dispatch and customer service, excelling at Kitopi Catering with expertise in labor cost control and multiple project coordination. Demonstrated success in enhancing on-time performance and minimizing service disruptions, while fostering a culture of continuous improvement and high customer satisfaction. Skilled in manpower planning and workflow planning, achieving departmental goals with efficiency. Dynamic Dispatch Manager with 9 years of experience supervising dispatch staff to coordinate service and deliveries. Monitors and proactively adjusts service to maximize on time performance and productivity. Demonstrates effective use of scheduling software, telephone and data analysis skills to track, trend and take action to effectively manage dispatch support implementation while coaching team members toward improvement.
Overview
11
11
years of professional experience
Work History
Dispatch Manager
Kitopi Catering
02.2017 - Current
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance, minimize customer wait times and service disruptions.
- Drove sales by delivering expert customer service support for escalated, ongoing or specialized issues.
- Received new orders, prepared documentation, and assigned personnel.
- Scheduled deliveries and pickups according to customer needs.
- Tracked and monitored vehicle performance and maintenance.
- Monitored vehicle locations to coordinate timely arrivals.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Reported to management operational activities and maintained current records.
Printing Machine Operator
ABC Imaging
06.2015 - 01.2017
- Tightened or loosened fountain thumbscrews to adjust ink flow.
- Mounted paper rolls on reels and inserted ends into automatic feed mechanisms.
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Inspected machines and performed repairs.
- Promptly removed completed loads from press.
Customer Service Officer
DLA Disposition Services
03.2013 - 09.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Assisted call-in customers with questions and orders.
- Completed data entry to record call notes, suggestions and questions.
Education
INFORMATION SYSTEMS - Information Technology
MAKERERE UNIVERSITY UGANDA
UGANDAN, KAMPALA01.2012
Skills
- Labor cost control
- Multiple project coordination
- Maintenance recordkeeping
- Manpower planning
- Daily reports
- Workflow Planning
- Employee time records
- Route Planning
Languages
English
Advanced (C1)
Timeline
Dispatch Manager
Kitopi Catering
02.2017 - Current
Printing Machine Operator
ABC Imaging
06.2015 - 01.2017
Customer Service Officer
DLA Disposition Services
03.2013 - 09.2014
INFORMATION SYSTEMS - Information Technology
MAKERERE UNIVERSITY UGANDA
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