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Hussameldin Salih
Risk And Control Specialist / Projects Manager
Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
History of 12 years in designing and developing projects in different fields,
Knowledgeable about a wide range of designing, engineering, banking, programming, Arts, in a sensitive corporate and international environment,
Overview
16
16
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Risk and Control Specialist
Tanfeeth/Emirates NBD Bank
Dubai
06.2021 - Current
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
- Participated in team-building activities to enhance working relationships.
- Used Microsoft Word and other software tools to create documents and other communications.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed and maintained courteous and effective working relationships.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
Account Relationship and Projects Specialist
Tanfeeth/Emirates NBD Bank
Dubai
07.2019 - 05.2021
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours across night, weekend and holiday shifts.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Monitored company inventory to keep stock levels and databases updated.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Drove operational improvements which resulted in savings and improved profit margins.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Identified issues, analyzed information and provided solutions to problems.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Senior Data Processor
Tanfeeth/Emirates NBD Bank
Dubai
10.2016 - 06.2019
- Delivered services to customer locations within specific timeframes.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Managed monthly reconciliation schedules for assigned accounts.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Researched and resolved customer claims related to shortages, discount violations and returns.
- Analyzed, prepared and issued chargeback notices for payment to prevent third-party collection agency involvement.
Data Processor
Tanfeeth/Emirates NBD Bank
Dubai
10.2014 - 09.2016
- Sorted and processed incoming reports before putting data into processing software.
- Located and corrected data entry errors and reported to management.
- Verified accuracy of data before transcribing.
- Double checked accuracy of hard copy paperwork and rectified any issues.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
- Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
- Identified, researched and resolved billing variances to maintain system accuracy and currency.
- Applied more than 3000 payments per week.
Assistant Manager/Maintenance Engineer
Yamani Medical Factory
Khartoum
04.2014 - 10.2014
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reduced supply expenses, cut production costs and lowered financial expenditures to increase bottom line.
- Compiled financial data to comply with budget.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adjusted machine settings to maximize performance and equipment longevity.
- Organized and directed maintenance shutdowns and startups.
- Reported issues to property manager so effective resolutions could be put into place.
- Wrote and revised maintenance procedures.
Volunteer Tutor
Freelancer
Khartoum
01.2008 - 10.2014
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Used personalized learning plans to guide students to deeper understanding of course material and learning styles.
- Leveraged technology to accelerate learning by proving students with easy-to-access information.
- Identified learning needs and implemented fun and engaging learning activities to help students advance.
- Met with parents to discuss student progress and address concerns.
Junior Electrical Engineer
DINKA DESIGN CENTER (DDC)
Khartoum
05.2012 - 05.2013
- Tested vendors' products and investigated competitors' products.
- Inspected completed installations for compliance with operational and safety standards.
- Administered both energized and de-energized testing on multi-design change packages.
- Performed in-depth electrical acceptance testing of completed hardware.
- Assisted with coordination and completion of prototype field demonstrations.
- Planned and executed detailed verification tests and automated data collection.
- Operated electrical test equipment.
Education
BBA - Electrical Engineering
Sudan University of Science & Technology
Khartoum,Sudan 08.2008 - 03.2013
Diploma - Diploma Certificate in Electrical Engineering
University of Khartoum
Khartoum,Sudan 03.2013 - 06.2013
Master of Science - Embedded System
Ulm University
ULM,Germany 10.2018 - Current
Diploma - E-commerce
Texas Tech University
Texas,US 10.2020 - 03.2021
Skills
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Accomplishments
● Design a project to generate a Green Energy and used in peaceful methods and use
the same as defense weapon – (Received the first approvals from H.H Sheikh
Mohammed bin Rashid Al Maktoum Council), this project has been forwarded to:
- General Directorate of Dubai Civil Defense.
- Dubai Electricity and Water Authority (DEWA).
- Dubai Government Consolidated Proposal System.
- Dubai Smart Government unified bidding system.
● Design No-Waste project to utilize the waste in office environment and gain more than
250,000 AED annually.
● Design a project to improve the use of Emirates ID and increase the number of the
bank’s customers to 2-3 millions within six months (waiting the approval).
● proposal Project of starting a maintenance engineering company
● proposal Project of starting a fashion design company.
● Project proposal to generate power energy for Yamani Factory by using the solar
Cells and reduce the cost from 700 $ monthly to 100 $ per month for the first year
and Less than 25 $ in the next years.
● Project proposal to design a fire alarm and protection system to Yamani Medical
Factory.
Timeline
Risk and Control Specialist
Tanfeeth/Emirates NBD Bank
06.2021 - Current
Diploma - E-commerce
Texas Tech University
10.2020 - 03.2021
Account Relationship and Projects Specialist
Tanfeeth/Emirates NBD Bank
07.2019 - 05.2021
Master of Science - Embedded System
Ulm University
10.2018 - Current
Senior Data Processor
Tanfeeth/Emirates NBD Bank
10.2016 - 06.2019
Data Processor
Tanfeeth/Emirates NBD Bank
10.2014 - 09.2016
Assistant Manager/Maintenance Engineer
Yamani Medical Factory
04.2014 - 10.2014
Diploma - Diploma Certificate in Electrical Engineering
University of Khartoum
03.2013 - 06.2013
Junior Electrical Engineer
DINKA DESIGN CENTER (DDC)
05.2012 - 05.2013
BBA - Electrical Engineering
Sudan University of Science & Technology
08.2008 - 03.2013
Volunteer Tutor
Freelancer
01.2008 - 10.2014
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