Nada Salmin
Resume
Dubai
Summary
Seeking a position where my current skills of data entry , sales consultancy and customer service can effectively be utilized to benefit the organization and positively contribute to my career growth. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Detail-oriented with strong organizational skills. Ability to handle multiple tasks simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Data Entry Officer
Emirates NBD Bank - Tanfeeth
09.2021 - 09.2022
- Volunteer work for ACTEVT (Abu Dhabi center for Technical and
- Vocational Education and training)
- Organized, sorted, and checked input data against original documents.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Verified accuracy of data entered into system to produce error-free reports.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Updated and maintained customer information, documents and records.
- Improved product quality by implementing thorough inspection processes and updating standard operating procedures.
- Facilitated communication between departments, fostering a culture of continuous improvement focused on achieving superior product quality.
Airport Service Agent
Emirates Airline
01.2017 - 01.2019
- Provided passenger assistance at ticket counter and gate areas by issuing tickets, checking baggage and assigning seats.
- Used airline computer system to create airline tickets and boarding passes.
- Operated PA system to make announcements regarding flight activity.
- Operated specialized weighing and screening equipment to weigh and screen passenger luggage.
- Verified identification and travel documents to efficiently board passengers for on-time departure.
- Used specialised software to prepare pre-departure and post-departure reports and passenger manifests.
- Coordinated with ramp agents to successfully store, remove and transport customer baggage.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Maintained detailed documentation of all quality control activities, ensuring easy access to relevant information for audit purposes and ongoing process improvement efforts.
Sales Consultant
Gargash Enterprises- Mercedes Showroom
01.2016 - 01.2017
- Created detailed sales presentations to communicate product features and market data.
- Used consultative sales techniques to understand customer needs and recommend relevant products.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Maximized customer retention by resolving issues quickly.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Followed up with existing customers to provide additional support and address concerns.
- Responded to telephone and in-person requests for information.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
- Provided sales and customer service assistance to walk-in customers.
Customer Service Officer
Majid AlFuttaim - I Fly - Mirdiff City Center
10.2015 - 12.2015
- Provided service information to clientsand managed bookings.
- Prepared trainers schedule on daily basis.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted company brand and unique offerings through personalized customer service.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
High school certificate - Art Section
Sukainah High School
Dubai- UAE 09.2013 - 07.2015
IELTS certificate with score of 5 -
British Council
Dubai 01.2019 - 01.2019
Skills
Microsoft office user (word , power point , publisher )undefined
Additional Information
- Available upon request .
Timeline
Data Entry Officer
Emirates NBD Bank - Tanfeeth
09.2021 - 09.2022
IELTS certificate with score of 5 -
British Council
01.2019 - 01.2019
Airport Service Agent
Emirates Airline
01.2017 - 01.2019
Sales Consultant
Gargash Enterprises- Mercedes Showroom
01.2016 - 01.2017
Customer Service Officer
Majid AlFuttaim - I Fly - Mirdiff City Center
10.2015 - 12.2015
High school certificate - Art Section
Sukainah High School
09.2013 - 07.2015
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