IBRAHIM WAKIL
Al Ain City,U.A.E
Summary
OBJECTIVES To be a part of an organization and import my knowledge through my field of profession as well as to further enhance myself and my capabilities. Searching for a company where I can develop my skills and refine my talents and learn new ideas and technologies and in return give service to that company to my utmost ability. Areas of Expertise Team leader/Customer services / Patients counselling/ Insurance Procedures and protocols/ Registration and Cashiering / Frontline troubleshooting/Booking appointments. Meticulous administrative professional with expertise in medical terminology and patient record management. Possesses good grasp of various electronic medical records systems.
Overview
7
7
years of professional experience
Work History
Patient Administrator
MEDICLINIC AL JOWHARA HOSPITAL
Al Ain City, Abu Dhabi
11.2019 - Current
- Experienced in HIS and Bayanati System (Inpatient, outpatient & Emergency)
- Welcome Patients
- Informing Patients about the imminent doctors
- Booking / Re Scheduling Appointments
- Answering Calls for Appointment or Other Related Issues
- Cashiering and Registration
- Informing patient about insurance exclusions and coverage
- Guiding Patient to appropriate Areas
- Explaining Patient's Their Bills
- Check the Insurance eligibility
- Handling Different kinds of Clients (Basic to VIP)
- Trouble Shooting
- Work as a Team In order to achieve the goal of the organization.
- Advised management and staff on medical records procedures and problems to maintain seamless operations.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Organised team building activities to foster professional relationships with staff.
Patient Administrator
CROMWELL HOSPITAL
Al Ain City, Abu Dhabi
01.2017 - 01.2019
- Outpatient
- Welcome patients to healthcare facility
- Assists patients with appointments, registration, and payment
- Check on outpatient claim coverage and available benefits
- Guide patient/client to appropriate location for further requirements
- Checking the daily transactions and forwarding to the Head of the Cashier
- Cash related transactions
- Updated knowledge of up-to-date insurance policies
- Handling different levels of clients (Basic to VIP)
- Assisting to achieve excellent and quality patient care with international standards
- Coping with all medical and non-medical staff to achieve patient goals.
Education
10th -
Oasis school
Al Ain City, Abu Dhabi12th - Business
Albedo school of business Management
Al Ain City, Abu DhabiBachelor of Business Administration -
Jaipur national University
Al Ain City, Abu Dhabi2023
Skills
- Able to relate with confidence to all types of personalities and can maintain cordial & effective relationship with clients and patients
- Aggressive, self-starter can work under minimum supervision & good interpersonal skills
- Computer literate, proficient with
- Microsoft Word / Office Tools / Internet
- Management & Marketing capabilities
- Leadership qualities
- Working in team
- Rapid & correct decision making
- Working under intense Pressure
- Relationship building and retention
- Team Building
- Patient education and counseling
- Training and mentoring
- Administrative support
- Problem solver
- Complaint handling
Interests
HOBBIES AND INTEREST:
, Playing online games.
Playing Football.
Reading & Music.
Languages
English
Advanced
Arabic
Advanced
Hindi
Advanced
Urdu
Advanced
Pashto
Fluent
Timeline
Patient Administrator
MEDICLINIC AL JOWHARA HOSPITAL
11.2019 - Current
Patient Administrator
CROMWELL HOSPITAL
01.2017 - 01.2019
10th -
Oasis school
12th - Business
Albedo school of business Management
Bachelor of Business Administration -
Jaipur national University
Similar Profiles
Vibha SharmaVibha Sharma
Insurance Administrator at Mediclinic Al Ain HospitalInsurance Administrator at Mediclinic Al Ain Hospital
Dr. Tamseel MakhdoomiDr. Tamseel Makhdoomi
Deputy General Manager at NMC Healthcare - UAE - NMC Royal Women's HospitalDeputy General Manager at NMC Healthcare - UAE - NMC Royal Women's Hospital
Sandhya Dileep KumarSandhya Dileep Kumar
Quality and Patient Safety Officer at Mediclinic Al Noor HospitalQuality and Patient Safety Officer at Mediclinic Al Noor Hospital