Ikram Serraou
Dubai
Summary
Highly skilled and results-driven professional with a strong background in executive sales assistance, front desk administration, and sales supervision. Proven ability to effectively manage teams of sales agents while maintaining exceptional customer service standards. A customer service-oriented individual with a keen eye for detail and a track record of exceeding targets. Possesses excellent communication and interpersonal skills, enabling seamless collaboration with colleagues and clients. A motivated and adaptable team player who thrives in fast-paced environments.
Overview
5
5
years of professional experience
Work History
FRONT DESK EXECUTIVE, ADMIN
Shuraa Business Center
Dubai
09.2023 - Current
- Greeting and welcoming clients and visitors, ensuring they have a positive first impression of the company
- Managing phone calls and emails, directing them to the appropriate person or department
- Scheduling appointments and meetings for consultants, ensuring efficient use of their time
- Coordinating travel arrangements for consultants, including flights, accommodation, and transportation
- Handling incoming and outgoing mail, including sorting and distributing it to the appropriate recipients
- Assisting with event planning and coordination, such as organizing client workshops or company conferences
- Providing general support to the management team and consultants, ensuring smooth operations of the office.
FRONT DESK EXECUTIVE ADMIN
Business Express Trading & General
Duabi
03.2023 - 09.2024
- Managing the reception area, ensuring it is clean, organized, and presentable
- Assisting with onboarding new employees, including preparing necessary paperwork and conducting orientations
- Maintaining and updating employee directories and contact lists
- Coordinating and booking conference rooms for meetings and events
- Assisting with the preparation and distribution of company-wide communications, such as memos or newsletters
- Managing office calendars and coordinating schedules for multiple employees
- Supporting HR functions, such as maintaining employee records and assisting with employee benefits administration
- Conducting research and gathering information for various projects or presentations.
SUPERVISOR FOR SALES
Sahar Al Shareq Perfumes
Doha
04.2022 - 03.2023
- Leading and motivating the sales team to achieve sales targets and meet performance goals
- Providing guidance and training to sales associates, ensuring they have the necessary product knowledge and sales techniques
- Monitoring and evaluating sales performance, identifying areas for improvement and implementing strategies to increase sales
- Developing and implementing sales strategies and promotional campaigns to drive customer engagement and increase revenue
- Handling customer inquiries, complaints, and resolving any issues to ensure customer satisfaction
- Managing inventory and stock levels, ensuring products are well-stocked and displayed attractively
- Analyzing market trends and competitor activities to identify opportunities for growth and stay ahead in the market
- Collaborating with the store manager and other departments to ensure smooth operations and a cohesive customer experience
- Maintaining sales records and reports, tracking sales performance, and providing regular updates to management.
FRONT DESK AGENT
Hayatt Regency Hotel
Doha
10.2021 - 03.2022
- Greeting guests and providing a warm and friendly welcome upon arrival
- Checking guests in and out of the hotel, ensuring accuracy and efficiency in the process
- Handling guest inquiries, requests, and complaints promptly and professionally
- Assisting guests with reservations, room assignments, and providing information about hotel amenities and services
- Managing and coordinating guest services, such as luggage handling, transportation arrangements, and restaurant reservations
- Processing payments, handling cash, and maintaining accurate records of transactions
- Managing room availability and coordinating with housekeeping to ensure rooms are ready for guest arrivals
- Providing accurate and up-to-date information about local attractions, events, and transportation options.
EXECUTIVE SALES ASSISTANT
Mao Luxury Men
Marrakech
08.2020 - 08.2021
- Assisting the executive sales team in managing and organizing their schedules, appointments, and meetings
- Coordinating and maintaining communication between the executive sales team and clients, ensuring prompt and professional responses
- Managing and maintaining customer databases, including contact information, preferences, and purchase history
- Assisting with sales activities, such as preparing sales presentations, proposals, and contracts
- Conducting market research and analysis to identify potential customers and sales opportunities
- Providing administrative support, including managing emails, phone calls, and correspondence on behalf of the executive sales team
- Monitoring and tracking sales activities, including sales targets, performance metrics, and revenue goals
- Assisting with inventory management, including monitoring stock levels, coordinating deliveries, and ensuring product availability
- Providing exceptional customer service, including assisting customers with inquiries, providing product recommendations, and processing sales transactions.
SALES AGENT
Pawns Market Call
Marrakech
08.2019 - 06.2020
- Prospecting and generating leads through various channels, such as cold calling, email campaigns, and social media outreach
- Conducting virtual sales presentations and demonstrations to potential customers, highlighting the features and benefits of telecom products and services
- Building and maintaining relationships with existing customers, providing exceptional customer service and addressing any inquiries or concerns they may have
- Collaborating with the sales team and other departments to develop and implement sales strategies and achieve sales targets
- Managing and updating customer databases, including contact information, sales activities, and customer preferences
- Following up with leads and customers to close sales, negotiate contracts, and secure new business opportunities
- Keeping up-to-date with industry trends, competitor offerings, and product knowledge to effectively position and sell telecom products and services
- Providing accurate and timely sales reports, forecasts, and market insights to sales managers and other stakeholders.
Education
HIGHER NATIONAL DIPLOMA - Technician Diploma in Business Management
ISTA
CERTIFICATE - Hospitality Professional
HEES Honors Center
HIGH SCHOOL DIPLOMA - Accounting and Management
Cadi Ayyad University
Skills
- Strong communication skills
- Attention to detail
- Problem-solving abilities
- Customer service orientation
- Organizational skills
- Adaptability and flexibility
- Teamwork
Languages
- English
- French
- Arabic
- German
- Spanish
Timeline
FRONT DESK EXECUTIVE, ADMIN
Shuraa Business Center
09.2023 - Current
FRONT DESK EXECUTIVE ADMIN
Business Express Trading & General
03.2023 - 09.2024
SUPERVISOR FOR SALES
Sahar Al Shareq Perfumes
04.2022 - 03.2023
FRONT DESK AGENT
Hayatt Regency Hotel
10.2021 - 03.2022
EXECUTIVE SALES ASSISTANT
Mao Luxury Men
08.2020 - 08.2021
SALES AGENT
Pawns Market Call
08.2019 - 06.2020
HIGHER NATIONAL DIPLOMA - Technician Diploma in Business Management
ISTA
CERTIFICATE - Hospitality Professional
HEES Honors Center
HIGH SCHOOL DIPLOMA - Accounting and Management
Cadi Ayyad University
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