IMRAN SHAIKH
Manager
DUBAI
Summary
I am having 5 plus years of experience in Banking/ Finance & Telecom Operations and have managed bank portfolios with leading banks like NBAD ,FGB AND DUBAI FIRST & Telecom giants Telstra (Australia) 3global (United Kingdom) & Virgin (United Kingdom) . With very good knowledge, generating reports and customer centric and sales role. I have maintained strong relationships with the clients and received appreciation for same. I am looking forward to associate with an organization where I can apply and acquire new skills over time, while having opportunity to learn and overcome new challenges related to banking and finance sector. Personal Strengths and Achievements Having strong organizational and interpersonal skill with the ability to work as a part of the team or in an individual contributor role. Excellent Business Communication skills with Right Decision making situations & good Negotiation Skills. Possess strong communication and negotiating skills that helps in building good relationships with the clients and all relevant stake holders. Appreciated as best customer service employee in PULSE survey Ranked as a 100% performer for consecutive 4 months Been rewarded as the best Star champion twice in 2014 & Best performer award thrice 2018.
Overview
5
5
years of professional experience
1
1
Language
Work History
Manager
Alif enterprises LLC
11.2021 - Current
SR BUSINESS DEVELOPMENT EXECUTIVE
DTEL IT SOLUTIONS DUBAI
02.2020 - 12.2020
BUSINESS PROCESS LEADER
TATA CONSULTANCY SERVICES
PUNE
06.2013 - 10.2017
- Responsibilities included but not limited to the following,
- Imparting continuous on job training to the workforce for enhancing their productivity & operational efficiencies through knowledge enhancement / skill building
- Handling assigned and training executives for better performance
- Responsible for coordinating, motivating and guiding the Teams for achievement of goals
- Maintaining contact with critical clients, understanding their needs and providing solutions to develop customer relations
- Leading & developing the team of Sales Executives to ensure Customer Satisfaction and Business growth
- End to End closure of case right from Log-in to Closure
- To gather market intelligence, create database, identify and prospect new customers and sources of business in the market & proactively resolve customer issues / queries
- Cross sell and portfolio monitoring
- Production support to operation team to ensure that current SLA’S target is met for the team
- Have provides wide range of solutions like Home loans, Affordable housing loans, Loan Against Property etc
- Handling customer complaints and queries within the Dept
- Point of contact for all instructions from SME customer
- Monitor and manage sickness absence cases and facilitate a timely return to work
- Ensure effective communication to staff members
- Advise and coach management on performance, misconduct and grievance issues in accordance with the company policies
- Managing suppliers and overseeing all elements of events to ensure they are produced to reflect the highest standards of the client and ensuring they attract the caliber of end clients
- Develops communications and client management plans and ensures appropriate ongoing event communications around events
- Ability to travel Non flexible timings, work weekends and evenings.
CLIENT RELATIONSHIP MANAGER /CREDIT CONROLLER
ALWASAL INTERNATIONAL GROUP
DUBAI
10.2017 - 02.2017
Education
MBA - Finance
Skills
REAL ESTATE DUBAIIndia and DubaiRera Certification dubaiAccomplished Training CoursesBusiness communicationLeadership skillsPresentation skillsCreativity and InnovationTeam BuildingConflict ManagementMotivational Skills
Timeline
Manager
Alif enterprises LLC
11.2021 - Current
SR BUSINESS DEVELOPMENT EXECUTIVE
DTEL IT SOLUTIONS DUBAI
02.2020 - 12.2020
CLIENT RELATIONSHIP MANAGER /CREDIT CONROLLER
ALWASAL INTERNATIONAL GROUP
10.2017 - 02.2017
BUSINESS PROCESS LEADER
TATA CONSULTANCY SERVICES
06.2013 - 10.2017