Nahyeon Kim
Cabin Crew
Dubai
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Cabin Crew
Emirates Airlines
05.2023 - Current
- Maximized passenger comfort by attending to individual requests, adjusting cabin temperature, and distributing blankets or pillows as needed.
- Played a key role in achieving company-wide safety goals by participating in regular drills and maintaining up-to-date knowledge on emergency procedures.
Cabin Crew
Scoot
05.2022 - 04.2023
- Responsible for safety of passengers
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Cleaned and serviced aircraft cabin, galleys and lavatories.
- Performed preflight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Resolved passenger conflicts and medical emergencies during flights.
Bookstore Clerk
Kyobo Bookstore
04.2020 - 02.2022
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Recovered sales floor by picking up items, shelving books, and product and straightening bookshelves and tables.
- Assisted customers with locating books and other materials in store.
- Perform various tasks efficiently with multi-tasking capabilities at once
Education
Bachelor's - Global Culture And Tourism
Kyung Sung University
Korea 03.2016 - 02.2020
Skills
Guest experiences
Overseas Experience
- PSB ACADEMY
Teamed up with members of different nationalities to complete the project Honored the first prize in the project competition as one team
- XIAN FANYI UNIVERSITY (西安飜譯大學)
Lived in a dormitory with Chinese students by showing respect to other culture Leader of Korea-China Cultural Exchange Group with cultural understanding
- INTERNATIONAL EXCHANGE ORGANIZATION
Communicated with people from Europe culture and gave presentation on proposal
- HELP UNIVERSITY
Shared opinion with international students about cultural diversity in religious and lifestyle
- CULTURAL EXCHANGE CAMP
Debated with American students and gave presentation with language skill
Timeline
Cabin Crew
Emirates Airlines
05.2023 - Current
Cabin Crew
Scoot
05.2022 - 04.2023
Bookstore Clerk
Kyobo Bookstore
04.2020 - 02.2022
Bachelor's - Global Culture And Tourism
Kyung Sung University
03.2016 - 02.2020
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