JOHN STEPHEN
Dubai Marina,United Arab Emirates
Summary
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Skilled professional with focus on hospitality and housekeeping management. Known for enhancing operational efficiency and maintaining high standards of cleanliness. With strong skill set in team leadership, training and quality control, can ensure smooth housekeeping operations while simultaneously improving guest satisfaction levels.
Strategic Assistant Housekeeping Manager with knack for streamlining operations and enhancing guest satisfaction. Improved cleaning protocols, resulting in higher guest ratings and team productivity. Known for fostering positive team environment and ensuring high standards in cleanliness and service.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Assistant Housekeeping Manager
Intercontinental Dubai Marina
Dubai
08.2024 - 11.2024
- Improved guest satisfaction by ensuring high standards of cleanliness and hygiene.
- Coordinated housekeeping staff for efficient scheduling and task allocation.
- Streamlined room cleaning processes, resulting in prompt service delivery.
- Managed laundry operations to ensure clean linens and towels were always available.
- Ensured compliance with health and safety regulations, creating a safe work environment.
- Trained new employees on housekeeping procedures to maintain consistency in service quality.
- Handled customer complaints professionally, leading to improved customer relations.
- Assisted in inventory management for timely replenishment of cleaning supplies.
- Maintained record keeping systems, aiding in smoother daily operations.
- Liaised with front office team for updating room status accurately and promptly.
- Upheld hotel's eco-friendly policies by promoting sustainable cleaning practices amongst staff members.
- Conducted regular inspections of rooms to ensure meticulous attention to detail was maintained by the team.
- Collaborated with maintenance department for immediate repair or maintenance works needed in rooms or common areas.
- Fostered a positive working atmosphere, contributing towards increased employee morale and productivity.
- Implemented cost-effective measures in housekeeping operations without compromising on quality of service offered to guests.
- Held weekly meetings with housekeeping staff for effective communication and feedback sharing.
- Resolved conflicts among team members amicably, fostering better teamwork.
- Delegated tasks effectively based on individual skills, enhancing overall performance.
- Assisted Housekeeping Manager during peak seasons, ensuring smooth workflow under pressure.
Assistant Housekeeping Manager
Double Tree by Hilton M Square Hotels and Residence
Dubai
12.2022 - 08.2024
Housekeeping Supervisor
Grand Millennium Hotel
Dubai
01.2021 - 12.2022
Housekeeping Supervisor
Millenium Place Marina
Dubai
01.2020 - 12.2020
Team Leader
Sheraton Grand Hotel
Dubai
07.2017 - 12.2020
Education
Intermediate -
01.2010 - 01.2010
IT Diploma -
Pak Future College
02.2010 - 10.2014
Skills
- Proactive attitude
- Efficient communication
- Laundry operation
- Safe chemical handling
- Room service coordination
- Bed making techniques
Accomplishments
- Recently achieved a Heartbeat score of 95% and an overall audit score of 97.94%
- Scored 94.69 % in QA audit for 2024. 98.72% in cleanliness. 100% in Public Areas
- Achieved 94.15 In QA Audit for 2023. 99.27% in cleanliness and 100% in Public Areas.
- Completed Make it Right Training and implemented the PPM and deep cleaning project for the rooms and apartment.
- Implemented internal monthly calendars and Job of the week
- Implemented deep cleaning for Rooms and Apartments for long-stay guests.
- Has in-depth of Machines, chemicals and contracts.
- Reduction of cost through inventory control.
- Reduced employee turnover in the department.
- Has in-depth knowledge of duty roster and allocation, which successfully reduced credits of rooms which led the team to turn around the room in quality.
- Has in-depth knowledge in procurement through birchstreet and SkyJana, suppliers and payroll in OASYS and HCMS.
- Has successfully implemented room attendant card, which helps to increase Google reviews, TripAdvisor and Make It survey.
Custom
- Apply and follow standard operating procedures in the department.
- Comply with the company’s code of conduct.
- Handles VIP’s, long-term guests and preferences.
- Handles complaints related to housekeeping guestrooms and public areas.
- Conduct training for all housekeeping Team.
- Manage and maintain inventory stocks to ensure adequate supplies.
- Coach and motivate team members to achieve maximum efficiency.
- Assign duties and responsibilities to subordinates and assist the team on their duties.
- Oversee day-to-day tasks ensuring smooth operation.
Timeline
Assistant Housekeeping Manager
Intercontinental Dubai Marina
08.2024 - 11.2024
Assistant Housekeeping Manager
Double Tree by Hilton M Square Hotels and Residence
12.2022 - 08.2024
Housekeeping Supervisor
Grand Millennium Hotel
01.2021 - 12.2022
Housekeeping Supervisor
Millenium Place Marina
01.2020 - 12.2020
Team Leader
Sheraton Grand Hotel
07.2017 - 12.2020
IT Diploma -
Pak Future College
02.2010 - 10.2014
Intermediate -
01.2010 - 01.2010
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