Microsoft Word
Jonathan Sseguya
Special Handling
Dubai,Dubai
Summary
Skilled individual experienced in identifying the needs of the client and working to find a solution promptly and professionally. Accomplished Agent with proven track record of exceeding aggressive sales objectives. Known for strong interpersonal skills and to develop loyal customer relationships. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Special Handling Agent
Dubai International Airport
Dubai
10.2021 - Current
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Assist unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Locate and read airport monitors to determine arrival and departure information.
- Liaise with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
- Provide exceptional customer service to passengers, addressing concerns and resolving issues.
- Assist passengers with check-in and boarding processes, enforcing compliance with airline policies.
Customer Service Agent
Pearl Of Africa Hotel
Kampala
02.2018 - 05.2020
- Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
Casino Croupier
Bellagio
Entebbe
02.2013 - 11.2016
- Collected and distributed losing and winning bets by calculating odds and payouts.
- Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of customers.
- Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
- Explained rules, variations and game structures.
Education
Uganda Certificate Of Education -
Kajjansi Progressive School
Kampala, Uganda 02.2005 - 10.2008
Diploma In Travel And Tourism Foundation - Tourism And Hospitality
Zabeel International Institute, Dubai
Burjman, Dubai 01.2023 - 06.2023
Advanced Certificate Of Education -
Airforce Secondary School
Entebbe, Uganda 02.2009 - 11.2010
Skills
Polite communication skills
undefinedSoftware
Microsoft Excel
Certification
Diploma in Travel and Tourism Foundation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Diploma In Travel And Tourism Foundation - Tourism And Hospitality
Zabeel International Institute, Dubai
01.2023 - 06.2023
Diploma in Travel and Tourism Foundation
01-2023
Special Handling Agent
Dubai International Airport
10.2021 - Current
Customer Service Agent
Pearl Of Africa Hotel
02.2018 - 05.2020
Casino Croupier
Bellagio
02.2013 - 11.2016
Advanced Certificate Of Education -
Airforce Secondary School
02.2009 - 11.2010
Uganda Certificate Of Education -
Kajjansi Progressive School
02.2005 - 10.2008
Similar Profiles
PAUL MURFAATEYPAUL MURFAATEY
Porter at Dubai International AirportPorter at Dubai International Airport
REVATHY J VADAKKANREVATHY J VADAKKAN
Customer Service Executive: Lost & Found Dept at Dubai International AirportCustomer Service Executive: Lost & Found Dept at Dubai International Airport
Muhammad Asif QamarMuhammad Asif Qamar
Customer Service Agent at Dubai International AirportCustomer Service Agent at Dubai International Airport