Sanjeeta Neupane
Dubai
Summary
Motivated professional demonstrating strengths in customer service and passenger assistance roles. Adapts to diverse passenger needs while ensuring compliance with safety protocols. Eager to leverage strong interpersonal skills and attention to detail in future roles.
Overview
3
3
years of professional experience
Work History
SPECIAL HANDLING AGENT
DULSCO LLC
DUBAI, UAE
02.2024 - Current
- Escorted and managed Unaccompanied Minors (UMs) through check-in, security, customs, and boarding, ensuring safety and compliance with airline procedures.
- Verified legal travel documentation, parental consent forms, and government IDs to facilitate safe ground-to-cabin and flight-to-guardian handovers.
- Delivered specialised assistance to Passengers with Reduced Mobility (PRM), VIPs, and medical cases, providing wheelchair support and personalised airport navigation.
- Coordinated with flight crews, gate operators, and ground services to maintain seamless transitions and support on-time flight departures.
- Maintained accurate transit logs, chain-of-custody documentation, and status reports for special-category passengers to ensure accountability.
Education
Certificate of Higher Education - Business
Arniko Higher Secondary School
Bhaktapur, Nepal 2019 - 2021
Skills
- Unaccompanied minors management
- Passenger assistance
- Document validation
- Safety compliance
- Flight coordination
- Risk assessment
- Attention to detail
- Time management
- Team collaboration
- Communication skills
- Customer service
Timeline
SPECIAL HANDLING AGENT
DULSCO LLC
02.2024 - Current
Certificate of Higher Education - Business
Arniko Higher Secondary School
2019 - 2021