Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic
KATRINA C. ESQUIERDO

KATRINA C. ESQUIERDO

Dubai,U.A.E.

Summary

Dynamic professional with a strong focus on sales strategy and customer relations, leveraging a goal-oriented approach to drive success. Expertise in understanding customer needs and implementing effective sales techniques, including cross-selling, to enhance customer service and satisfaction. Proven ability in sales reporting, aiming to contribute to organisational growth through strategic initiatives.

Overview

9
9
years of professional experience
2
2
years of post-secondary education

Work history

Sales officer

Karing Tourism RKA L.L.C
Dubai, United Arab Emirates
04.2024 - Current
  • Advised customers on product features and benefits, facilitated informed purchasing decisions.
  • Conducted market research, identified potential business opportunities.
  • Negotiated favourable contracts to secure long-term profitability.
  • Managed key accounts for enhanced customer retention.

Game Master

Horror Rooms by "No Way Out"
Dubai, United Arab Emirates
09.2024 - 02.2025
  • Utilised creative problem-solving skills to resolve in-game conflicts efficiently.
  • Created dynamic character profiles, enhanced storytelling was realised.
  • Increased retention rate through the provision of exceptional customer service support during gameplay sessions.
  • Addressed player queries promptly, promoting a positive gaming environment was achieved.

Senior Sales Associate

Le Confort Brand, The Dubai Mall Branch / LANDMARK GROUP
Dubai
10.2018 - 02.2020
  • With full responsibility in Store Operations and Reporting to Store Manager
  • Responsible for Strategic visual merchandising for boosting sales and customer relations.
  • Influences customers to buy and merchandise by following a prepared sales talk to give service and product information and price quotations.
  • Conducts inventory, submits stock reports and ensures that stocks on hand tallies with the stock availability on the system
  • Develop harmonious relations with new and regular customers, providing them with full idea of the product and the brand
  • Submits daily sales reports, operates cash register
  • Provide immediate disposition on customer complaint.
  • Maintains orderliness of the whole working area
  • Merchandising new collections and maintaining the displays for special promotions
  • Responsible for refunding cash/credit card funds to customers

Sales Associate

Elyssa Perfume (Multi brand)
Dubai
01.2017 - 08.2018
  • Greeting Customer who enter the shops.
  • Be involved in stocks control and management.
  • Orients customer on specific functions of particular features of the products
  • Assists customers to find the goods and products they are looking for.

Education

Information Management - Computer

Catanduanes State University
Philippines
06.2005 - 05.2007

Skills

  • Goal-Oriented approach
  • Understanding customer needs
  • Customer relations
  • Sales strategy
  • Customer Service
  • Sales techniques
  • Cross-selling expertise
  • Sales reporting

Languages

English
Fluent

Affiliations

  • Badminton, Traveling, Photography

Timeline

Game Master

Horror Rooms by "No Way Out"
09.2024 - 02.2025

Sales officer

Karing Tourism RKA L.L.C
04.2024 - Current

Senior Sales Associate

Le Confort Brand, The Dubai Mall Branch / LANDMARK GROUP
10.2018 - 02.2020

Sales Associate

Elyssa Perfume (Multi brand)
01.2017 - 08.2018

Information Management - Computer

Catanduanes State University
06.2005 - 05.2007

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KATRINA C. ESQUIERDO