Menuka Tiwari
Dubai,UAE
Summary
Experienced professional with a strong background in customer relations and product expertise. Demonstrates a goal-oriented approach, excelling in pay per click marketing and sales reporting. Proficient in Microsoft Office, with notable problem-solving skills and a positive attitude to learning. Committed to leveraging skills to drive business success and achieve career growth.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Sales Officer
Hadaf Al Khaleej
Dubai
08.2022 - 11.2024
- Promoting various Banking services to customers, including account openings, loans, credit cards, and customer service
- Assisting customers and up-selling/cross-selling ADCB cards
- Follow-up and disbursing the referrals generated at the kiosk from the internal processing team of the bank
- Generating new-to-bank customers for ADCB portfolio
- Increased sales volume by cultivating strong relationships with clients.
- Delivered exceptional customer service to maximise client satisfaction.
- Developed new business opportunities through proactive prospecting and networking.
- Achieving the monthly targets and submitted proper reporting.
Front-End Operation Executive
Research Pixie Pvt. Ltd
Gurgaon
12.2021 - 05.2022
- Responsible for understanding client tasks and handing them over to the fulfilment team, ensuring on-time delivery of content
- Managed daily operations to ensure smooth business functioning.
- Understanding and resolving clients' requests promptly for client retention
- Assisting in meeting organizational targets and acquiring new clients
- Attending new clients and helping them with their queries
- Increased operational efficiency by streamlining internal processes.
Customer Service Supervisor
Teleperformance
Indore
08.2020 - 11.2021
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Documented customer correspondence in CRM to track requests, problems, and solutions
- Kept customer and system account information accurate and current to support timely resolutions for concerns
- Followed up on emailed or web-submitted customer inquiries within standard response times
- Maintained a high satisfaction score by consistently resolving first-call issues
- Maintained high levels of customer satisfaction through effective problem resolution.
- Streamlined customer queries for expedited resolutions.
- Enhanced customer service delivery by providing training to new staff members.
- Increased efficiency with development and implementation of new policies.
Internship - Administration Department
UNESCO World Heritage Site
Mauritius
02.2019 - 03.2019
- Effectively directed and oversaw staff, designing schedules to meet the needs of the department and employees
- Served as a friendly and helpful first point of contact in the Administration Office
- Successfully led all daily operational aspects in the Human Resources department
- Ensured timely project completion for customer satisfaction.
- Conducted in-depth market research to understand consumer behaviour.
- Streamlined filing system, enhancing office efficiency.
Education
Diploma - Marketing
Renaissance University
Dubai, UAE 04.2018 - 06.2020
Skills
- Customer relations
- Product expertise
- Goal-Oriented approach
- Pay per click marketing
- Sales reporting
- Microsoft Office proficiency
- Problem-solving
- Positive attitude to learning
Languages
English
Advanced
Hindi
Fluent
Timeline
Sales Officer
Hadaf Al Khaleej
08.2022 - 11.2024
Front-End Operation Executive
Research Pixie Pvt. Ltd
12.2021 - 05.2022
Customer Service Supervisor
Teleperformance
08.2020 - 11.2021
Internship - Administration Department
UNESCO World Heritage Site
02.2019 - 03.2019
Diploma - Marketing
Renaissance University
04.2018 - 06.2020
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