Reading books, Travel and Coffee
Khaja Ahmed
IT System Admin
Dubai
Summary
With 13 years of hands-on experience in IT administration, extensive technical expertise is applied to effectively manage and optimize IT systems. Certifications, including CCNA, MCSE, Office 365 Administration, and Azure Active Directory, enable oversight of complex networks, cloud solutions, and system infrastructures. A proactive, detail-oriented approach ensures seamless IT operations in alignment with industry best practices. The proven track record includes implementing innovative solutions, enhancing system performance, and minimizing downtime, significantly contributing to organizational productivity and success. A strong focus on problem-solving and continuous improvement drives efficiency in diverse IT environments.
Overview
2025
2025
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
IT Support Engineer
Kent College Dubai
Dubai
2 2024 - Current
- Jamf School and Jamf Pro MDM are utilized to efficiently manage and maintain Apple MacBooks and iPads, ensuring all devices remain up-to-date and secure.
- Providing timely and effective technical support to staff for both Apple and Windows devices, troubleshooting issues to minimize downtime.
- Ensuring interactive boards and Apple TVs are functioning properly, troubleshooting any issues that arise to facilitate smooth presentations and teaching sessions.
- Overseeing the campus WiFi network, managing access permissions and ensuring a secure and reliable connection for staff and students.
- Setting up Office365 accounts for staff and students, ensuring they have access to the necessary tools for productivity and collaboration.
- Assisting staff and students with the installation, configuration, and troubleshooting of educational and business applications, ensuring they can effectively utilize these tools for their work.
- Apple and Windows products are regularly updated with the latest updates and patches to ensure security and optimal performance.
- Managing MyQ Printing accounts, creating new accounts and assigning printing credits as needed to facilitate printing services for staff and students.
- Developing and managing budgets for IT-related expenses, ensuring cost-effective solutions are implemented while maintaining quality service delivery.
- Establishing and maintaining relationships with vendors and suppliers, ensuring timely delivery of IT equipment and services, and negotiating contracts to obtain favorable terms.
IT Engineer
Techsource Solutions LLC
3 2023 - 2 2024
IT System Administrator
Delhi Private School
09.2017 - 03.2023
IT and Network Support Engineer
USS21 General Trading LLC
11.2015 - 08.2017
IT Support Executive
Knowledge Hub Trading LLC
02.2015 - 11.2015
NOC Engineer
Atria Convergence Technologies Pvt Ltd
09.2012 - 01.2015
System Administrator
Tata Business support services on behalf of Appnomic Systems Pvt Ltd
05.2010 - 10.2011
Education
Diploma - Polytechnic 3 years
Computer Science
Hyderabad, India 03.2007 - 07.2010
Highschool - 12 years
Telangana Board of Secondary School Education
Hyderabad, IndiaSkills
Critical thinking
Presentation skills
Negotiation skills
Teamwork
Adaptability
Problem-solving skills
MDM Jamf Pro and Jamf School
Network Management
Office 365 and Azure Administration
Firewall and Security
Printer and Print Management
Backup and Storage
Procurement and Vendor Relations
System Administration
Technical Education
- Cisco Certified Network Associate
- MCSE Trained
- Hardware & Networking
- Scripting languages: PowerShell, Python, JavaScript
Appreciationcertificates
- Certificate for supporting students for F1 in Schools competition at Yas Marina Circuit
- Spotlight For Excellent Performance at Atria Convergence Technologies Pvt Ltd
- Spotlight For Extraordinary Support to the Enterprise Business Sales team with 99% network uptime
Personal Information
- Date of Birth: 05/01/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment Visa
Certification
CCNA
Disclaimer
I hereby declare that the aforesaid information is true and correct to the best of my knowledge and belief.
Interests
Timeline
IT System Administrator
Delhi Private School
09.2017 - 03.2023
IT and Network Support Engineer
USS21 General Trading LLC
11.2015 - 08.2017
IT Support Executive
Knowledge Hub Trading LLC
02.2015 - 11.2015
NOC Engineer
Atria Convergence Technologies Pvt Ltd
09.2012 - 01.2015
System Administrator
Tata Business support services on behalf of Appnomic Systems Pvt Ltd
05.2010 - 10.2011
Diploma - Polytechnic 3 years
Computer Science
03.2007 - 07.2010
IT Support Engineer
Kent College Dubai
2 2024 - Current
IT Engineer
Techsource Solutions LLC
3 2023 - 2 2024
Highschool - 12 years
Telangana Board of Secondary School Education
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