LOYAN DSOUZA
Abu Dhabi
Summary
Distinguished professional with high-level experience in managing budgets and business operations. Excellent communication and problem-solving skills. Motivated to use leadership and strategic skills to achieve growth. Performance-oriented Sales Leader offering exceptional record of achievement over 10 year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Commercial Manager
Royal Park Tourism LLC
10.2020 - Current
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Addressed and resolved any issues or discrepancies with suppliers, ensuring smooth operations and customer satisfaction
- Built commercial trading culture within team, developing and implementing KPI targets and motivating staff to achieve personal and team goals.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced operational risks while organizing data to forecast performance trends.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Manager - Contracting
Rezlive.Com
09.2019 - 09.2020
- Conducted regular supplier performance reviews, providing constructive feedback for continuous improvement.
- Cultivated good ties with major suppliers, which helped business get better inventory, preferential treatment, and exclusive deals
- Guided procurement teams in selecting high-quality suppliers, facilitating smooth transitions and minimizing disruptions to operations
- Increased global supply chain efficiency and development by leading cross-functional teams and enabling supplier integration and management technology tools, upgrades
- Assisted in coordinating cross-functional teams from sales, marketing, and operations to match contract goals with overarching company objectives
- Streamlined procurement process and increased effectiveness of contract management by creating and maintaining a complete database of contracts and negotiated conditions.
Team Lead
Tripsnstay.Com
02.2017 - 08.2019
- Conducted market research to stay abreast of industry trends and emerging technologies, ensuring the organization remained competitive in the dynamic travel and destination management landscape
- Analyzed data and performance metrics to assess the effectiveness of dynamic connectivity initiatives and made data-driven recommendations for continuous improvement
- Provided training and guidance to internal teams on the use of dynamic connectivity tools and technologies, fostering a culture of innovation and adaptability
- Ensured compliance with industry regulations and standards related to destination management and dynamic connectivity, mitigating risks and maintaining the organization's reputation for excellence.
Senior Executive - Contracting
Royal Arabian Tours LLC
04.2015 - 02.2017
- Aligned business objectives by negotiating and analyzing contracts with suppliers, focusing on cost-effectiveness and service quality
- Conducted regular supplier performance evaluations and provided feedback to improve service levels and adherence to contractual obligations
- Monitored market trends and industry regulations to make proactive recommendations for contract modifications and updates
- Supported sales team in securing new business by offering insights on supplier capabilities and contract terms
- Conducted periodic competitive price analyses to ensure offers were competitive.
Tour Executive
Royal Arabian Tours LLC
08.2013 - 04.2015
- Assisted in creating and organizing travel plans, assuring smooth coordination of accommodations, activities, and transportation
- Conducted extensive research on travel laws, local attractions, and destination offerings to give clients accurate and current information
- Created engaging promotional materials and digital content in collaboration with the marketing team to draw in new clients and improve the product's online presence
- Assisting senior executives create reports and analyze travel data to track performance, customer happiness, and profitability
- Acted as a go-between for consumers and other travel service providers, resolving concerns and guaranteeing hassle-free trips.
Education
CSPO - Agile Project Management
Scrum Alliance - Denver, USA
Licentiate degree - Product Management
Nextleap - India
05.2024
Master of Arts - English Literature
St. Aloysius College - Karnataka, India
05.2021
Bachelor of Arts - Journalism, Psychology, English Literature
St. Aloysius College - Karnataka, India
05.2009
Skills
- Customer Service
- Affiliate marketing
- Problem-Solving
- Team Leadership
- Performance Evaluations
- Organizational Management
- Project Leadership
- Data Analysis
- Onboarding and Orientation
- Conflict Mediation
- Cross-Functional Collaboration
- Contract Management
Certification
Certified Scrum Product Owner, Scrum Alliance, 1511482
Accomplishments
- Enhanced operations/revenue processes, implementing across departments for increased productivity and profits.
- Sourced, negotiated and secured non air product contracts resulting in $500K annual savings.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of pre-arrival & post departure customer support teams.
- Reduced 15% churn rate by successfully handling customer complaints and implementing monthly staff training.
- Achieved certification through Scrum Alliance as Certified Scrum Product Owner.
Languages
English
Hindi
Personal Information
- Date of Birth: 08/27/88
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- Visa Status: Employment Visa
Timeline
Commercial Manager
Royal Park Tourism LLC
10.2020 - Current
Manager - Contracting
Rezlive.Com
09.2019 - 09.2020
Team Lead
Tripsnstay.Com
02.2017 - 08.2019
Senior Executive - Contracting
Royal Arabian Tours LLC
04.2015 - 02.2017
Tour Executive
Royal Arabian Tours LLC
08.2013 - 04.2015
CSPO - Agile Project Management
Scrum Alliance - Denver, USA
Licentiate degree - Product Management
Nextleap - India
Master of Arts - English Literature
St. Aloysius College - Karnataka, India
Bachelor of Arts - Journalism, Psychology, English Literature
St. Aloysius College - Karnataka, India
Certified Scrum Product Owner, Scrum Alliance, 1511482
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