Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Mahmoud Hosny

Mahmoud Hosny

Dubai,united arab emirates

Summary

Accomplished professional with expertise in customer service best practices and senior leadership, complemented by a strong knowledge of aviation regulations. Demonstrates proficiency in project management, driving successful outcomes through strategic planning and execution. Committed to leveraging skills to enhance operational efficiency and contribute to organisational success.

Overview

11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Senior airport services agent

Emirates Airlines
Dubai, united arab emirates
02.2022 - Current
  • Check-in Pax
  • Boarding Gates
  • Documents Check Team
  • Premium connections
  • Transfer Desk

Guest service agent

Etihad Airways
Cairo, Egypt
08.2019 - 12.2021
  • Coordinated aircraft turnaround processes to ensure timely departures.
  • Managed check-in operations for passengers, enhancing efficiency at boarding gates.
  • Trained staff on lost and found procedures using World Tracer system.


Ground handling agent

International Aviation Businesses IAB
Hurghada / Asyut / Luxor / Aswan , egypt
04.2017 - 07.2019
  • Check-in / Boarding Gates / Lost and Found / Turnaround coordination
  • Monitored arrival and departure timings accurately, avoiding scheduling conflicts.
  • Enhanced operational efficiency with meticulous handling of cargo documentation.
  • Liaised effectively with airline representatives, fostering strong professional relationships.
  • Assisted passengers to ensure a comfortable journey.

Call centre agent

Orange Telecommunication
Cairo, egypt
01.2015 - 02.2017
  • Enhanced customer satisfaction by promptly addressing and resolving complaints.
  • Increased client trust through accurate product information dissemination.
  • Fostered a supportive work environment by assisting in staff training.
  • Resolved conflicts respectfully to promote a positive company image.
  • Managed sensitive personal data with utmost confidentiality.
  • Performed data entry tasks, ensuring records remained organised and up-to-date.
  • Boosted team productivity through effective collaboration and teamwork.

Education

Bachelor's degree - Tourism guidance and hospitality

The high institute of tourism and hotels
Egypt
08.2008 - 06.2012

Postgraduate Degree - sales and marketing

The American university in cairo
Egypt
01.2016 - 07.2016

Postgraduate Degree - Project Managment

Project managment institute PMI
Dubai
03.2025 - 06.2025

Skills

  • Customer service best practices
  • Senior leadership
  • Knowledge of aviation regulations
  • Project Management knowledge

Languages

Arabic
Native
English
Fluent
French
Elementary
German
Elementary

Certification

world tracer trainer

aircraft loading coordination

Hospitality

premium connections

Documents check

premium connections

Transfer desk

Timeline

Postgraduate Degree - Project Managment

Project managment institute PMI
03.2025 - 06.2025

Senior airport services agent

Emirates Airlines
02.2022 - Current

Guest service agent

Etihad Airways
08.2019 - 12.2021

Ground handling agent

International Aviation Businesses IAB
04.2017 - 07.2019

Postgraduate Degree - sales and marketing

The American university in cairo
01.2016 - 07.2016

Call centre agent

Orange Telecommunication
01.2015 - 02.2017

Bachelor's degree - Tourism guidance and hospitality

The high institute of tourism and hotels
08.2008 - 06.2012
Mahmoud Hosny