Mahmoud Hosny
Dubai,united arab emirates
Summary
Accomplished professional with expertise in customer service best practices and senior leadership, complemented by a strong knowledge of aviation regulations. Demonstrates proficiency in project management, driving successful outcomes through strategic planning and execution. Committed to leveraging skills to enhance operational efficiency and contribute to organisational success.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Senior airport services agent
Emirates Airlines
Dubai, united arab emirates
02.2022 - Current
- Check-in Pax
- Boarding Gates
- Documents Check Team
- Premium connections
- Transfer Desk
Guest service agent
Etihad Airways
Cairo, Egypt
08.2019 - 12.2021
- Coordinated aircraft turnaround processes to ensure timely departures.
- Managed check-in operations for passengers, enhancing efficiency at boarding gates.
- Trained staff on lost and found procedures using World Tracer system.
Ground handling agent
International Aviation Businesses IAB
Hurghada / Asyut / Luxor / Aswan , egypt
04.2017 - 07.2019
- Check-in / Boarding Gates / Lost and Found / Turnaround coordination
- Monitored arrival and departure timings accurately, avoiding scheduling conflicts.
- Enhanced operational efficiency with meticulous handling of cargo documentation.
- Liaised effectively with airline representatives, fostering strong professional relationships.
- Assisted passengers to ensure a comfortable journey.
Call centre agent
Orange Telecommunication
Cairo, egypt
01.2015 - 02.2017
- Enhanced customer satisfaction by promptly addressing and resolving complaints.
- Increased client trust through accurate product information dissemination.
- Fostered a supportive work environment by assisting in staff training.
- Resolved conflicts respectfully to promote a positive company image.
- Managed sensitive personal data with utmost confidentiality.
- Performed data entry tasks, ensuring records remained organised and up-to-date.
- Boosted team productivity through effective collaboration and teamwork.
Education
Bachelor's degree - Tourism guidance and hospitality
The high institute of tourism and hotels
Egypt 08.2008 - 06.2012
Postgraduate Degree - sales and marketing
The American university in cairo
Egypt 01.2016 - 07.2016
Postgraduate Degree - Project Managment
Project managment institute PMI
Dubai 03.2025 - 06.2025
Skills
- Customer service best practices
- Senior leadership
- Knowledge of aviation regulations
- Project Management knowledge
Languages
Arabic
Native
English
Fluent
French
Elementary
German
Elementary
Certification
world tracer trainer
aircraft loading coordination
Hospitality
premium connections
Documents check
premium connections
Transfer desk
Timeline
Postgraduate Degree - Project Managment
Project managment institute PMI
03.2025 - 06.2025
Senior airport services agent
Emirates Airlines
02.2022 - Current
Guest service agent
Etihad Airways
08.2019 - 12.2021
Ground handling agent
International Aviation Businesses IAB
04.2017 - 07.2019
Postgraduate Degree - sales and marketing
The American university in cairo
01.2016 - 07.2016
Call centre agent
Orange Telecommunication
01.2015 - 02.2017
Bachelor's degree - Tourism guidance and hospitality
The high institute of tourism and hotels
08.2008 - 06.2012