Mahrukh Riaz Shahid
Dubai
Summary
To obtain a position at a well-known firm that allows for career advancement through demonstrating Client management and Advertisement prowess. With the goal to utilize education and experiences in increasing productivity within a business’s infrastructure.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Sharaf DG LLC
Dubai
01.2022 - Current
- Develop relationships with key accounts, customer stakeholders, and executive sponsors as trusted advisors.
- Assist with all clients' account management issues as the primary point of contact. Establish and sustain solid, long-term client connections.
- Defined and implemented cost reduction strategies throughout product development lifecycle to maximize profitability.
- Identified customer needs through user interviews, surveys, focus groups, and other feedback mechanisms.
- Developed product roadmaps to help guide the development of new products.
- Ensure that our solutions are delivered on time and to the satisfaction of our customers.
- To analyze and develop advertisements with existing clients through sales strategies.
- Key account metrics should be forecasted and tracked (e.g. Quarterly sales results and annual forecasts)
- Prepare presentations for advertising client's portfolio, Regular conference calls and onsite inspections were implemented.
- Creating contextual advertisements for new and existing clients, maintaining call frequency, localizing brand priorities and objectives, and establishing value-added sales strategies, we were able to increase year-over-year sales.
- Analyzed sales space capacities based on system parameters, securing high stock availability.
- Conducted market research to identify potential customers.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored trends in ecommerce industry, incorporating new ideas into marketing plans.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Updated pricing information in our ecommerce platform based on vendor changes or promotions.
- Implemented SEO best practices across all digital channels including blogs and ecommerce sites.
- Managed online sales through comparison of various e-commerce platforms.
Sr. Vendor Relation Executive
Sharaf DG LLC
Dubai
08.2020 - 12.2021
- Coordinating with the buying, supply chain team, and content team to ensure that the promotional prices are updated on the database.
- Responsible for setting up subgroup-level minimum quantity for new creation articles.
- To define and help vendors create promotion modules through SDG Portals.
- To manage listing/delisting of newly created and existing articles online and in-store.
- To connect with the E-commerce team to ensure articles are live on the website at all times, when in stock, and out of stock articles are notified.
- Coordinating with vendors to ensure all their assortment listings are live on the SDG platform.
- Inventory management by coordinating with supply chain, by inventory/warehouse teams.
- Develop, track, and manage client assortment changes.
- Develop strong working relationships with business partners across vendors.
- Aid with import documentation and reporting.
- Work with vendors to implement and execute the pre-ticketing and security tag process.
- Performs weekly, monthly, and/or quarterly status meetings to review outstanding problems and requests for services.
- Resolved conflicts between vendors and internal stakeholders in a timely manner.
- Analyzed vendor performance data to identify areas for improvement or cost savings opportunities.
- Developed and implemented strategies for vendor onboarding, training, and performance management.
- Managed client accounts, including conducting regular reviews and providing strategic advice.
- Monitored performance metrics such as response times, resolution rates, ensuring adherence to SLAs.
Social Media Marketing Specialist
Find You Ojo
05.2020 - 07.2020
- Build and execute social media strategy through competitive research, platform determination, benchmarking, messaging, and audience identification
- Generate, edit, publish, and share daily content (original text, images, video, or HTML) that builds meaningful connections and encourages community members to act
- Set up and optimize company pages within each platform to increase the visibility of company’s social content
- Moderate all user-generated content in line with the moderation policy for each community
- Create editorial calendars and syndication schedules
- Continuously improve by capturing and analyzing the appropriate social data/metrics, insights, and best practices, and then acting on the information
- Collaborate with other departments (customer relations, sales etc.) to manage reputation, identify key players and coordinate actions.
Recruitment Specialist
Jumbo Manpower Services LLC
04.2019 - 12.2019
- Responsible for conducting end-to-end recruitment process from sourcing to applicant closure
- Approached, intrigued, engaged, and closed passive talent using compelling narratives, uncovering unmet needs/goals/aspirations, rapport building, and excellent salesmanship
- Salary and Contract Negotiations
- Job Postings on portals with job details
- Interact and build good professional relationship with clients and candidates
- End to end recruitment process
- Assisting in measuring staff's ability
- Accountable for preparing and carrying out strategic sourcing strategy, to find the most talented IT and various professionals for clients
- Checking and reviewing candidate's information
- Contacting with candidates for arranging orientations or semi-formal interviews
- Following up websites to update current and new vacancies
- Looking for recruiting channels and post jobs
- Managing medical claim insurance for employee
- Responsible for intern recruitment.
Marketing Sales Advisor
Microsoft
12.2017 - 03.2019
- Developed a sales pattern by looking at the statistics of market share, the ability of customers, and the development of outlets
- Provided all-time excellent customer service to clients and was responsible for the promotion of new products
- Identified interested customers, explained products and services, and initiated conversations
- Worked on the development and implementation of a new promotional planning system
- Performed market research and stayed up to date with current market trends.
Apparel Group Senior Sales Associate
Tommy Hilfiger
04.2016 - 11.2017
- Built and maintained a professional network; supported Sales Manager with any duties as assigned
- Responded to customer questions and requests in a prompt and efficient manner
- Responsible for developing sales targets and strategies with the help of the sales team, and then overseeing that these targets are met
- Updating job knowledge by participating in educational opportunities, reading professional publications as well as accomplishing new and different requests.
Education
BA (Hons) -
University of Hertfordshire UK
01.2020
BTEC HND in Business -
Capital Education College (Dubai, UAE)
01.2018
Primary schooling (Matriculation) -
Our Own English High School (Sharjah, UAE)
Skills
- Account Management
- Client relationship management
- Advertising reports and analysis
- Advance Microsoft Excel
- Training and Development
- Google Analytics
- Social Media Marketing
- Campaign execution
- Project Management
- Business negotiation
Accomplishments
- Recruited Team of 80 Candidates for temporary project (Gitex) and worked as a Stand Manager in GITEX for Dyson
- Managed data integrity within the applicant tracking system, ensuring timely entry and visibility of recruitment activity
- Recognized as Best Intern for Jumbo Manpower services alongside with a permanent position letter.
Certification
Certified Human Resources Management certificate from Capital education [Pearson UK]
Personal Information
- Date of Birth: 09/08/1998
- Nationality: Pakistani
- Marital Status: Married
Timeline
Account Manager
Sharaf DG LLC
01.2022 - Current
Sr. Vendor Relation Executive
Sharaf DG LLC
08.2020 - 12.2021
Social Media Marketing Specialist
Find You Ojo
05.2020 - 07.2020
Recruitment Specialist
Jumbo Manpower Services LLC
04.2019 - 12.2019
Marketing Sales Advisor
Microsoft
12.2017 - 03.2019
Apparel Group Senior Sales Associate
Tommy Hilfiger
04.2016 - 11.2017
BA (Hons) -
University of Hertfordshire UK
BTEC HND in Business -
Capital Education College (Dubai, UAE)
Primary schooling (Matriculation) -
Our Own English High School (Sharjah, UAE)
Certified Human Resources Management certificate from Capital education [Pearson UK]
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