IDS
Mandeep Bhardwaj
Waiter
Dubai
You never know what is enough unless you know what is more than enough.
William Blake
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Food Server
Millennium Place Barsha Heights Hotel & Apartments.
Dubai
10.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Team Leader
Dash Fix Hospitality
Dubai
12.2018 - 10.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted regular reviews of operations and identified areas for improvement.
Waiter
The Habitare Japanese Hotel
Gurugram
04.2018 - 12.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waiter
Citrus Hotel
Kolhapur
08.2017 - 03.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Internship
Heriatage Village Resorts
Gurugram
06.2016 - 12.2016
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Explained menu items.
Education
Intermediate - Mathematics, Physics, Chemistry.
05.2015 - 2016.06
Hotel Management. -
08.2016 - 2017.07
Diploma in Information Technology - Computer Software.
06.2011 - 2012.09
Skills
Daily specials memorization
Software
Micros
Touche
Certification
Customer Service Champ (Aug, Sep, Oct, Nov, Dec,Jan.
Interests
Food & Beverage Service
Hobbies
Playing Sudoku And Cooking.
Additional Information
Nationality : Indian
Date Of Birth : 22/07/1996.
Marital Status : Unmarred.
Passport Number : P7023720.
Passport Expiry : 28/11/2026.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Revinate Stars Winner
12-2022
Food Server - Millennium Place Barsha Heights Hotel & Apartments.
10.2022 - Current
Team Leader - Dash Fix Hospitality
12.2018 - 10.2022
Waiter - The Habitare Japanese Hotel
04.2018 - 12.2018
Waiter - Citrus Hotel
08.2017 - 03.2018
Customer Service Champ (Aug, Sep, Oct, Nov, Dec,Jan.
08-2017
Hope Institute Of Hospitality Management. - Hotel Management.,
08.2016 - 2017.07
Internship - Heriatage Village Resorts
06.2016 - 12.2016
GOVT. I.C Lansdowne Pauri Garhwal. - Intermediate, Mathematics, Physics, Chemistry.
05.2015 - 2016.06
IT Computer Education - Diploma in Information Technology, Computer Software.
06.2011 - 2012.09
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