IDS
Mandeep Bhardwaj
Waiter
Dubai
You never know what is enough unless you know what is more than enough.
William Blake
Summary
Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
7
7
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Food Server
Millennium Place Barsha Heights Hotel & Apartments.
Dubai
10.2022 - Current
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Cultivated warm relationships with regular customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Team Leader
Dash Fix Hospitality
Dubai
12.2018 - 10.2022
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted regular reviews of operations and identified areas for improvement.
Waiter
The Habitare Japanese Hotel
Gurugram
04.2018 - 12.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waiter
Citrus Hotel
Kolhapur
08.2017 - 03.2018
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
Internship
Heriatage Village Resorts
Gurugram
06.2016 - 12.2016
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Explained menu items.
Education
Intermediate - Mathematics, Physics, Chemistry.
05.2015 - 06.2016
Hotel Management. -
08.2016 - 07.2017
Diploma in Information Technology - Computer Software.
06.2011 - 09.2012
Skills
Daily specials memorization
Dining area maintenance
Guest relations management
Food spoilage prevention
To-go order preparation
Guest seating arrangements
Banquet coordination
Cash handling
Food sales and promotion
Point of sale operation
Hospitality service expertise
Software
Micros
Touche
Certification
Customer Service Champ (Aug, Sep, Oct, Nov, Dec,Jan.
Interests
Food & Beverage Service
Hobbies
Playing Sudoku And Cooking.
Additional Information
Nationality : Indian
Date Of Birth : 22/07/1996.
Marital Status : Unmarred.
Passport Number : P7023720.
Passport Expiry : 28/11/2026.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Revinate Stars Winner
12-2022
Food Server - Millennium Place Barsha Heights Hotel & Apartments.
10.2022 - Current
Team Leader - Dash Fix Hospitality
12.2018 - 10.2022
Waiter - The Habitare Japanese Hotel
04.2018 - 12.2018
Waiter - Citrus Hotel
08.2017 - 03.2018
Customer Service Champ (Aug, Sep, Oct, Nov, Dec,Jan.
08-2017
Hope Institute Of Hospitality Management. - Hotel Management.,
08.2016 - 07.2017
Internship - Heriatage Village Resorts
06.2016 - 12.2016
GOVT. I.C Lansdowne Pauri Garhwal. - Intermediate, Mathematics, Physics, Chemistry.
05.2015 - 06.2016
IT Computer Education - Diploma in Information Technology, Computer Software.
06.2011 - 09.2012