Manu Mohana Kumar
Discovery Garden
Summary
Experienced Housekeeping with over 05 years in 5 Star Hotel & Resorts industry. Excellent reputation for resolving problems and improving customer satisfaction. Offers flexible schedule to deliver on team goals.
Overview
12
12
years of professional experience
Work History
Room attendant
Al Raha Beach Hotels &Resort
09.2022 - 05.2024
- I will strive to increase the GSS score of my department.
- I can provide service recovery, towel art, flower decoration etc… to make our guest stay happy.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Trained new room attendants on company policies and cleaning procedures.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Addressed guests' problems and fulfilled special requests.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Resolved guest queries in line with service standards and protocols.
- Followed health and safety standards governing correct use of chemicals.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Successfully delivered on tasks within tight deadlines.
- Handled high volume calls to address customer inquiries and concerns.
Housekeeping Team Leader
Chandys Windy Woods
03.2021 - 05.2022
- Hiring and training new employees.
- Stocktaking add ordering cleaning, equipment, linen and room supplies.
- Managing budget and controlling cost.
- Making sugar Staff work to health and safety rules.
- Checking for faults or damage and arranging repair and routine maintenance work.
- Updated training programmes to enhance employee performance.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Completed shift reports for smooth handovers and Back of House operations.
- Audited rooms after cleaning to check cleanliness standards.
- Inspected rooms to confirm quality and attention to detail met brand standards.
Room attendant
Le Meridian Aqah Beach Resort
04.2018 - 06.2019
- Offered deep cleaning expertise to clients in needed of extra support for assent areas.
- Engaged in positive manner with guest when performing Daily job task.
- Provided services efficiently and high level of accuracy.
- Strongly Resolved Guest complaints.
Room attendant
Le Meridian Aqah Beach Resort
10.2014 - 11.2015
- Change bed linen and make beds.
- Replace used towels.
- Sweep and mop floors.
- Vacuum carpets.
- Dust furniture.
- Replenish bath care products (e.g. soap and shampoo)
- Restock beverages and food items in the mini-bar.
- Clean public areas, like corridors.
Room attendant
The Westin & Le Meridian Mina Seyahi Resort
09.2012 - 03.2013
- Responded to guest requests for assistance, toiletries, and personal care items.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
Education
Science Higher Secondary -
Government model residential school
Kannur, Kerala, India03.2010
High School -
Amrita Vocational Higher Secondary School
Konni, Kerala, India03.2008
Skills
- Willingness to learn new initiatives
- Positive attitude and ability to work as a team
- Ability to work under pressure
- Good Communication
- Maintenance reports
- Ability to meet deadlines through effective time management
- Lost and found procedure
- Documentation development
- Problem-solving
- Google Workspace
- Knowledge of Room operations
- Leadership
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Advanced
C1
Tamil
Proficient
C2
Hobbies
Music and Cricket
DECLARATION
I hereby declare that all the information given a book is true to the best of my knowledge and belief.
Place:United Arab Emirates.
Manu Mohan
Timeline
Room attendant
Al Raha Beach Hotels &Resort
09.2022 - 05.2024
Housekeeping Team Leader
Chandys Windy Woods
03.2021 - 05.2022
Room attendant
Le Meridian Aqah Beach Resort
04.2018 - 06.2019
Room attendant
Le Meridian Aqah Beach Resort
10.2014 - 11.2015
Room attendant
The Westin & Le Meridian Mina Seyahi Resort
09.2012 - 03.2013
Science Higher Secondary -
Government model residential school
High School -
Amrita Vocational Higher Secondary School
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