MARIAM AL RASHDI

Work History

NYUAD

08.2022 - Current

Promoting and supporting student research, scholarships, and creative activities for students pursuing research experience
Handling development and administration of all programs within Office of Student Research
Maintaining information for all requests and applications
Maintaining inventories and promoting research positions internally and externally
Assisting with administrative tasks
Assisting in communication and developing media and material for programs ( social media, website, publications, etc)
Recruiting students for Social Media Handling
Handling Website content editing, processing payments, creating award letters, and completing various checks
Market research for opportunities to advertise for students within UAE and abroad
Reviewed all departmental materials, correcting errors and making sure documents were ready for publication.
Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.

First Abu Dhabi Bank

01.2021 - 08.2022

Joined the Bankers program by Abu Dhabi Global Market Academy and The London institute of Banking & Finance
Supported private banking department as Business Support specialist for PB &
Key Clients Group, and then as Associate banker at operational level for VIP
Key Client Groups
Handled segregating daily excel negative balance reports
Followed up on action points assigned to team leaders to ensure execution within deadlines
Followed up with other departments to support my team
Monitored completion of mandatory trainings as a point of contact for our department
Handled fund transfers, account maintenances, account opening requests, fixed deposits, and IPO requests
Handled all operational tasks due to shortage of employees
Trained new joiner while learning new tasks
Providing all support needed to relationship managers and customer service
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.

Department Of Culture & Tourism

Abu Dhabi

05.2020 - 11.2020

The Fred Hollows Foundation

Dubai

05.2020 - 07.2020

Translated website, stories, and medical articles fromEnglish to Arabic language
Brainstormed creative writing article content for campaigns targeting a specific audience
Created social media marketing content and ideas for stories
Performed online research and due diligence on social media influencers
Wrote introductory briefs about an influencer and employees of the organization
Developed content in line with brand's voice, tone and guidelines for website, news releases and social media.

ADNOC Distribution

01.2020 - 04.2020

Worked in Community Management of social media platforms (CRM)
Created less robotic phrases to answer consumer enquiries, complaints & suggestions on social media platforms
Supported HSE group in writing communication material
Created content ideas for social media posts and stories
Handled Google My Business
Created SWOT analysis for the organization
Provided recommendations regarding events and contents
Provided photo content of ADNOC in Sheik Zayed heritage village event for social media
Assessed ADNOC Distribution’s website with my team members to enhance it
Presented a performance report of the company’s social media to create enhance content
Researched social media accounts to inspire and recommend trendy content for the social media team
Prepared social media posts and videos with eye for viral content strategies.
Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.

Hub Consultancy

11.2019 - 12.2020

Abu Dhabi
Handled customer complains, feedback, and resolved customer related issues
Managed social media & digital marketing content
Suggested digital marketing ideas in order to enhance client accounts and acted as the focal point between the team and clients
Hired and interviewed the right team members for specific roles
Conducted Competitor analysis, SEO, Google Ads, Google My Business, and Social
Media Ads
Managed & approved marketing materials including designs and content with the team
Handled writing content for social media & emails
Translated and advised on the printing and production of creatives and reviewed the printing proofs to ensure quality of production in line with the brand standards
Collaborated with team members to produce media
Attended exhibitions to promote the company
Collected feedback from clients to enhance the services
Reviewed and analyzed analytics from social media campaigns
Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts.