MINOO OUSMAND
Banker
Dubai
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge and experience in the field of banking for over 20 years .
Organized and dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work History
Premier Direct Relationship Manager
HSBC Bank Middle East Limited
Dubai
03.2011 - Current
- Managed a portfolio of 1300 +clients and assisted them with their day to day banking and investment needs
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Built and maintained relationships with new and existing clients while providing high level of expertise..
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Adherence to the banks Sanctions and Compliance policies
- Review Personal Information Forms and complete Branch Money Laundering and Compliance Managers (BMLCM )recommendation by documenting the feedback/decision without compromising on the quality of submission.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Premier Relationship Manager
HSBC Bank Middle East Limited
Dubai
12.2007 - 02.2011
Personal Banking Officer
HSBC Bank Middle East Ltd
Dubai
04.2006 - 11.2006
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Answered customer questions and explained available services such as deposit accounts, bonds, and securities.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Utilized customer relationship management software to provide accurate and complete customer service.
- Monitored customer accounts to detect irregularities or suspicious activity.
- Followed up with customers to gather feedback and provide additional assistance.
- Provided customers with additional information regarding account services.
- Explained account terms and conditions to customers.
- Promoted financial products by maintaining excellent service offering knowledge
Customer Service Representative
HSBC Bank Middle East Ltd
Dubai
01.2003 - 03.2006
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Managed over 50 walk in clients and over 30 client calls per day to achieve the sales targets
Customer Service Assistant
HSBC Bank Middle East Limited
Dubai
12.2002 - 01.2003
Flight Attendant
Sri Lankan Airlines
Colombo
11.2000 - 09.2001
Customer Service Representative
HSBC Bank Middle East Ltd
Colombo
10.1997 - 10.2000
Education
MBA - Currently Reading
Cardiff Metropole University
United Kingdom 03.2023 - 03.2025
CISI Level 3 Currently Reading
International Certificate in Wealth And Investment
Chartered Institute Of Securities And Investment 06.2023 - 12.2023
High School Diploma -
Alethea International School
University Of London 01.1997 - 01.1997
Skills
Customer Relationship Management (CRM)
undefinedTimeline
CISI Level 3 Currently Reading
International Certificate in Wealth And Investment
06.2023 - 12.2023
MBA - Currently Reading
Cardiff Metropole University
03.2023 - 03.2025
Premier Direct Relationship Manager
HSBC Bank Middle East Limited
03.2011 - Current
Premier Relationship Manager
HSBC Bank Middle East Limited
12.2007 - 02.2011
Personal Banking Officer
HSBC Bank Middle East Ltd
04.2006 - 11.2006
Customer Service Representative
HSBC Bank Middle East Ltd
01.2003 - 03.2006
Customer Service Assistant
HSBC Bank Middle East Limited
12.2002 - 01.2003
Flight Attendant
Sri Lankan Airlines
11.2000 - 09.2001
Customer Service Representative
HSBC Bank Middle East Ltd
10.1997 - 10.2000
High School Diploma -
Alethea International School
01.1997 - 01.1997
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