Mohamed Abd El Badee Mohamed

• Collaborated with business development, marketing, and product departments on the creation of competitive concept proposals to the attractions in Dubai And Maldives.
• Developed new service offerings based on detailed and documented insights of market and client needs.
• Managed and maintained a structured analysis of target markets, clients, and documentation in the CRM system.
• Provided market intelligence and feedback to global and regional teams on the market, industry, and competitors’ developments.
• Built and maintained relationships with key contacts at potential clients, consulting companies and partners in order to get access to new opportunities.
• Prospected for potential new clients and turned them into increased avenues of business.
• Developed relationships with senior decision makers (incl. CEOs, CFOs, CMOs, or VPs) within potential clients.
• Developed negotiating strategies and positions by examining risks and potentials as well as estimating partners' needs and goals.
• Worked closely with SVP and GM to develop customer acquisition strategies to obtain maximum sales volume and profitability.
• Developed and oversaw marketing functions to identify key marketing strategies for successful new customer acquisition and sales growth.
• Enhanced organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Key achievements:

• Researched and built relationships with 20+ new clients by planning approaches and pitches.

• Developed and maintained courteous and effective working relationships.
• Demonstrated leadership skills in managing projects from concept to completion.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Resolved problems, improved operations and provided exceptional service.
• Keep track of the procedures and develop a centralized repository that can be accessed by staff.
• Review, suggest, revise, consult, and re-write existing SOPs.
• Support the communication and training of SOPs to operational teams. Other Duties
• Responsible for supporting high-level executives and management.
• Attend meetings and keep minutes.
• Handle confidential documents ensuring they remain secure.
• set the company KPI’s and follow up
• staff performance Management.
• Monitor Customer service levels through daily customers feedback and by reviewing comment card result and takes action as required.
• Carry out management and coordination of Quality Assurance Programs relative to the Customer Service area.
• Train and develops personnel to meet expected customer service levels if needed.
• Investigate, solve and report all customer related complaints.
• Liaise with managers at all levels so as to affect the satisfactory resolution of complaints including in particular KZC Managers and other managers.

• As a cabin crew Performance manager, I was responsible for managing and leading the cabin crew team through aligning the Performance management system to deliver excellent levels of customer services in pursuit of departmental goals in terms of safety, punctuality, people management and exceeding customer expectations

• managed cabin crew operations in both an office and flying capacity monitoring service & regulatory standards and providing feedback to relevant departments. Was also providing a strong focus on the performance of Flight Attendants to deliver excellent customer service within Marketing and Sales requirements and intricateinitiatives.

• Do observation flights for the leaders onboard the aircraft.

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