Muhammed Hisham
BDM-GCC
Dubai
Summary
Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.
Overview
10
10
years of professional experience
Work History
Business Development Manager-GCC
iD Fresh Food
02.2019 - 10.2022
- Generated new business with marketing initiatives and strategic plans in UAE,OMAN & SAUDI ARABIA.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Performed research to uncover potential target areas, markets and industries like UAE, OMAN & SAUDI ARABIA.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Represented company and promoted products at conferences and trade association meetings.
- Created reports and presentations detailing business development activities.
- Collaborated with company departments to develop new strategies to capitalize on emerging customer and market trends.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Coordinated with the central HR department for the recruitment as per demand of the different country MPR.
Territory Sales In-charge
iD Fresh Food, UAE
06.2016 - 02.2019
- Managing the daily operation of the given territory on Sales perspective.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Actively listened to customers, handled concerns quickly and escalated major issues to department head.
- Exceeded goals through effective task prioritization and great work ethic.
- Handled Dubai territory and kick-started Abu Dhabi-Al Ain region.
Market Analyst
Fresh & More, UAE
03.2014 - 05.2016
- Collected and analyzed data on customer demographics, preferences, needs and buying habits to identify potential markets and factors affecting product demand.
- Created and managed database of information gathered from research.
- Created and presented real-time reports on current market conditions to upper management.
- Gathered data on competitors to analyze prices, sales and methods of marketing and distribution.
- Conducted end-to-end market research processes through primary and secondary research methods such as finding out each clients department-wise margins, promo patterns, marketing activities and purchase pattern
- Utilized different tools to analyze marketing and financial trends and suggested measures to reduce costs and improve business processes.
Customer Service Representative
NESTO GROUP, UAE
03.2010 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information regarding charge accounts and loyalty programs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
BBA - Business Administration And Management
ANNAMALAI UNIVERSITY
CHIDHAMBRAM, INDIA05.2013
Higher Secondary
Farook Higher Secondary School
CalicutHigh School Diploma -
Hill Top Public School
CalicutSkills
- Business Development
- Product Demonstration
- Sales Statistics Analysis
- Customer Service
- Operating Procedures and Policies
- Microsoft Office
- Team Recruiting and Onboarding
- Team Leadership
- Sales and Marketing
- Brand Development
- Strategic Negotiations
Languages
Arabic
Advanced (C1)
English
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Timeline
Business Development Manager-GCC
iD Fresh Food
02.2019 - 10.2022
Territory Sales In-charge
iD Fresh Food, UAE
06.2016 - 02.2019
Market Analyst
Fresh & More, UAE
03.2014 - 05.2016
Customer Service Representative
NESTO GROUP, UAE
03.2010 - 01.2012
BBA - Business Administration And Management
ANNAMALAI UNIVERSITY
Higher Secondary
Farook Higher Secondary School
High School Diploma -
Hill Top Public School
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