Mohamed Ahmed
Ras al-Khaimah
Summary
Dynamic professional with a proven track record at Julphar Gulf Pharmaceutical Industries, enhancing client retention through exceptional customer service and efficient complaint handling. Skilled in data management and software navigation, I streamlined processes, significantly reducing response times. Expertise in both technical and interpersonal skills, I excel in fast-paced environments, ensuring data confidentiality and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Customer Service Reception and Support
Julphar Gulf Pharmaceutical Industries
11.2020 - 10.2024
- Improved client retention rates by providing attentive support and timely follow-up on inquiries.
- Managed high call volume, maintaining professionalism and efficiency under pressure.
- Developed comprehensive understanding of company policies and procedures to effectively assist customers with diverse requests.
- Acted as liaison between customers and internal departments, facilitating resolution of complex issues.
- Streamlined communication for improved response times, resulting in positive customer feedback.
- Maintained detailed records of customer interactions, tracking progress toward resolution and documenting any necessary follow-up actions.
Data Entry Clerk
DineEquity ( Applebee’s)
08.2018 - 09.2020
- Completed data entry tasks with accuracy and efficiency.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Streamlined workflow with automation techniques, reducing manual input time and minimizing potential for human error.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Reduced turnaround time for projects by consistently meeting or exceeding deadlines while maintaining high-quality work output.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
Education
No Degree - Diploma in Commerce
Commercial Pyramids
Cairo Egypt 08-2016
Skills
- Computer skills hardware and software
- Call center experience
- Complaint Handling
- Upselling abilities
- Software Navigation
- Customer service excellence
- Data Management
- Report Generation
- Software troubleshooting
Languages
Arabic
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Customer Service Reception and Support
Julphar Gulf Pharmaceutical Industries
11.2020 - 10.2024
Data Entry Clerk
DineEquity ( Applebee’s)
08.2018 - 09.2020
No Degree - Diploma in Commerce
Commercial Pyramids
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