Hi, I’m
Mohamed Imrankhan
IT SUPPORT
Abu Dhabi
Summary
Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.Professionally qualified with a bachelor’s degree of Engineering. Possess a positive attitude, responsible, and high degree of self-motivation.
Overview
10
years of professional experience
1
Language
Work History
ROYAL CATERING SERVICES L.L.CABUDHABI
IT Support Specialist
01.2018 - Current
Job overview
- Responsible for client Internet and AV/IT support
- Projectors and Screen Handling in All meeting rooms and Events in ADNOC Alyash Locations
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Ensures system integrity and provides 1st Level technical support to users and clients from all software applications and IT Systems
- Ensure all support requests are logged and updated in the IT Helpdesk.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Updated and replaced outdated drivers and software for computers and office machines.
- Developed detailed maintenance schedules for [Type] equipment to maximize equipment lifetimes.
- Restored data on computers and office machines.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Updated software to safeguard against security flaws.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Configured hardware and granted system permissions to new employees.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Managed backup and recovery of data assets to safeguard system availability.
- Translated complex technical issues into digestible language for non-technical users.
- Promoted efficiency among departments with prompt resolution of system issues.
ROYAL CATERING SERVICE L.L.CABU DHABI
IT
06.2014 - 04.2016
Job overview
- Remote Desktop, User Security settings
- Configuring Wireless Routers and Switches
- Solving network problems, Sharing Applications, Files and Resources (Printer, Scanner) through LAN
- Backups, Troubleshooting, Antivirus, and system updates
- Configuring Email Account activation & Mail (Incoming and Outgoing) Centralization
- Software and Driver Installation
- Maintained the server for smooth running of business
- Performed basic system security administration functions,
- Creating and Maintaining Mail server, Users profiles and accounts
- Performing Systems backups and recovery procedures
- Performs or Assist in Troubleshooting and diagnosing production problems
- Maintained Network security, updates, and authentications.
Royal Housing Complex
Admin
06.2013 - 03.2014
Job overview
- Others
- Managing all official contacts like telephone, email and Fax communications and correspondence
- Maintaining availability of all office accessories
- Managing all routine office duties like banking, paper works, filing, copying etc
- Supporting sales, purchase, accounts people and higher officials when needed
- Maintaining and updating of Staffs, workers and Company related documents
- Involving all legal issues on behalf of the company and solving employee’s issues
- Frequently using MS word and Excel applications for documentation and reporting purposes
- Creating Functional/technical specification, designing components, modifying existing pages
- Supporting the production team and coordinating the work with people working from offshore and onshore
- Projects Managed, To provide general IT Support, problem resolution, assistance, advice, and technical information to users and clients as per IT Procedures
- Performing TV related issues and rectifying it
- Building, Configuring and Troubleshooting printers, mobile devices, and other workstations
- Support the users for any IT related issues through remote applications (Dame ware, synchro)
- Cash Machine Configuration and deployment
- Avaya IP Phone Configuration and Setup to office Users
- Printer/Scanner installation and configuration
- Access point Installation and Configuration for New Location office Setup including cabling Etc.,
- Getting TV or Internet Complaints from the guest through Reception desk and Act accordingly to resolve it
- Creating and Maintaining AD account for the company users
- Camp CCTV Installation and Maintenance
Education
Anna University
Bachelor of Engineering from computer science
Skills
Office 365Azure Active DirectoryAvaya Ip OfficeUnifi Controller (User Level Control System)
Operating system management
Mobile device management
Hardware upgrades
Backup and recovery
AV presentation
Wireless area networking
Desktop support
Technical issues analysis
Videoconferencing
Technical Support
User credential management
Application support
Timeline
IT Support Specialist
ROYAL CATERING SERVICES L.L.C
01.2018 - Current
IT
ROYAL CATERING SERVICE L.L.C
06.2014 - 04.2016
Admin
Royal Housing Complex
06.2013 - 03.2014
Anna University
Bachelor of Engineering from computer science