MOHAMMAD SAIF KHAN
Dubai
Summary
As a dynamic executive with over eight years of experience, I have consistently delivered mission-critical results by harnessing my exceptional communication skills and adeptness in managing cross-cultural teams. I bring an entrepreneurial mindset to the table, always focusing on maximizing profitability. As an ambitious team leader, I have a knack for forging strategic alliances with key organizational stakeholders, ensuring seamless alignment and robust support for pivotal business initiatives.
Overview
9
9
years of professional experience
Work History
E-Commerce Executive
Danube Home
07.2024 - Current
- Worked closely with warehouse & delivery operations, customer service and technical departments to manage deliveries & logistics, client experience & engagement, vendor & supplier management.
- Constructed new payment systems for online orders to optimize website shopping and boost sales. Automated the return and refund process leading to a better customer experience.
- Managed multiple vendor relationships to maintain optimal stock levels and negotiate favorable terms for the company.
- Boosted online sales by implementing effective marketing strategies and optimizing product listings.
- Managed customer feedback effectively by addressing concerns promptly and incorporating suggestions into future improvements.
Operations Executive
Disney Star
05.2022 - 10.2023
- Managed premier Hindi (Bollywood) movies, regional entertainment and sports channels such as Star Gold, Star Jalsha and Star Sports for Traffic & Presentation Operations department.
- Expertly prepared, scheduled and reconciled commercial and promotional logs for movies & programs, adhering to corporate and regulatory standards.
- Streamlined media & broadcast operations.
- Developed robust industry connections, bolstering service promotion and operational excellence.
- Fostered collaborative efforts with Marketing, Sales Ops, Programming & Insights, and Ad Sales to optimize creative content scheduling.
Customer Relations Executive
Tech Mahindra Business Services (Three UK)
07.2018 - 03.2022
- Delivered exceptional customer service through swift response to inquiries and efficient order processing across phone, chat, and email.
- Guided customers through informed purchasing decisions by recognizing needs and leveraging product knowledge for tailored recommendations.
- Fostered strong client relationships while maintaining strict adherence to privacy and security protocols as mandated by company policies and national laws.
- Surpassed key performance indicators, notably in call handling efficiency, first-call resolution, and customer satisfaction ratings.
- Mentored new staff, providing training and support on organizational protocols, thereby promoting a culture of teamwork and knowledge sharing.
Customer Finance Advisor
Tech Mahindra Business Services (Three UK)
07.2018 - 01.2020
- Conducted thorough account reviews to assess and adapt to economic fluctuations, situational updates, and financial progress, ensuring alignment with client expectations
- Minimized late payments by instituting proactive communication strategies, including prompt reminders and follow-up actions
- Spearheaded interdepartmental collaboration to effectively address and resolve intricate billing disputes and account discrepancies
- Mentored new staff, providing training and support on organizational protocols, thereby promoting a culture of teamwork and knowledge sharing
Senior Rep. CS Operations
Concentrix (Jet Airways)
02.2016 - 06.2018
- Innovated process, technology, and team problem-solving strategies to enhance operational efficiency
- Tailored customer interactions to fortify brand loyalty through meticulous preparation of communications and reports
- Mastered active listening skills to comprehend and fulfill elite and premium frequent flyers' needs while resolving issues effectively
- Championed team support, promoting a unified and efficient workplace culture
- Partnered with interdisciplinary teams to meet collective goals and achieve project success
Customer Service Executive
Serco Global Services (Etisalat)
10.2015 - 01.2016
- Provided company information and policies to customers upon inquiry and answered questions via phone.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems.
Education
Bachelor of Commerce - Business Management
University of Mumbai
Mumbai, India.01-2021
Skills
- Brand & operation management, business planning & strategy development
- Relationship building and customer management
- Ability to work accurately & pay attention to details, capable of grasping new concepts & ideas quickly
- Perfect typing skills with great accuracy rate Excellent knowledge of Microsoft Office and social media apps
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Marathi
Upper intermediate (B2)
Urdu
Elementary (A2)
Arabic
Beginner (A1)
AVAILABILITY & DISCLAIMER
Flexible and receptive to relocation in accordance with company protocols and strategic imperatives.
"I affirm that the details furnished above are accurate and truthful to the best of my knowledge and belief. I commit to deliver outstanding performance and unwavering diligence upon being granted the opportunity."
Hobbies
- Keenly informed on global political and economic developments.
- Avid map reader with a strong interest in history, geography and cartography.
- Proficient in historical knowledge of ancient kingdoms and empires.
- Passionate about sports with a focus on cricket and professional wrestling. Enthusiastic participant in cricket and online gaming.
Passport
Passport Number: N1710041
Passport Expiry Date: 08/23/2025
Date & Place of Issue: 08/24/2015 Thane, MH, India
Additional Information
- Investment Banking Workshop - Jobaaj Learnings / Mar 2024 - Mar 2024
- ChatGPT & Al Tools - Skill Nation / Feb 2024 - Feb 2024
- Business Intelligence using Power BI - Skill Nation / Jan 2024 - Jan 2024
- Cricket Analytics - Mad About Sports / Sep 2022 - Sep 2022
Timeline
E-Commerce Executive
Danube Home
07.2024 - Current
Operations Executive
Disney Star
05.2022 - 10.2023
Customer Relations Executive
Tech Mahindra Business Services (Three UK)
07.2018 - 03.2022
Customer Finance Advisor
Tech Mahindra Business Services (Three UK)
07.2018 - 01.2020
Senior Rep. CS Operations
Concentrix (Jet Airways)
02.2016 - 06.2018
Customer Service Executive
Serco Global Services (Etisalat)
10.2015 - 01.2016
Bachelor of Commerce - Business Management
University of Mumbai
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