Muhammad Awais

• Responsible for coordinating and liaising between the company and Government organizations / authorities and provide a key inter-face between the two.
• Provide quick, efficient and reliable services for all Government related jobs such as Employment Permits, Entry Visas, Medical Examinations, miscellaneous jobs related to Immigration, Ministry of Labor & Consulates, and Business Licenses to the company and its group , adhering to the regular amendments in rules and regulations within very short notices.
• Respond effectively to the demands of the Businesses, employees and their families to assist them on all government related services.
• a) Obtain new employment visas / work permits for all expatriate employees.
  b) Monitor and renew employee residence permits.
  c) Obtain new residence visas for dependents of employees.
  d) Facilitate renewal of residence visas for dependents.
  e) Facilitate obtaining and renewal of Expatriates passports for employees and dependents.
  f) Facilitate and follow-up cancellation of visas for employees and dependents.
  g) Facilitate complex medical / police procedures on event of death of any employee or next to kin.
  • Responsible to administer the following towards business facilitation on day-to-day basis:
  a) Liaise with embassies / foreign diplomatic missions to enable business visits.
  b) Liaise with UAE Immigration dept. in obtaining business entry visas for global business visitors.

• Administer company and joint venture companies’ licenses and tax remittances with various UAE
govt. authorities viz., Economic Department, Municipality, Chamber of Commerce and Ministry of Finance & Industries etc.
• Provide expert advice to business and employees on all visa formalities and all other gov’t related procedures.
• Accountable in maintaining accurate records for all above services.
• The ever-changing government rules and regulations requires the post-holder to be abreast of updates on information / documents and at times certain jobs have to be tacked efficiently without much notice.

• Collect and give regular updates on all labor and immigration standards from the government offices to keep the T&C office well informed for any changes in procedures and rules.
• Submit, follow-up and gather all new work and business visas to guarantee that the visas are handled and processed on time.
• Assure all business and trade Licenses are updated, follow-up on official approvals and permits, to prevent unnecessary violations.
• When the need arises, represent the company at different offices like Airport Embassies, Police Station, Ministries/Municipalities, and other government Departments.
• Assist the office in determining any issues identified with organization vehicle registration and renewals.
• Provide information and support the T&C department by making recommendations on best practices in order to make the process of getting residency permits faster and more efficient.
• Maintain confidentiality and security of company and employee documents at all times
• Follow up all expiries for active talents / associates (passport, visa, health card etc.

• Manage large amounts of incoming phone calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers