Muhammad Waqar Hussain

• Proficient in Utilizing Yardi, Salesforce systems to streamline leasing operations.
• Conducted thorough market research to identify trends and set competitive rental rates.
• Streamlined leasing processes, resulting in reduced vacancy rates and increased occupancy levels.
• Generated detailed reports on leasing activity to inform management decision-making processes.
• Successfully generated monthly rental revenues of over 1 million and up to 2.5 million AED through effective leasing strategies and tenant relationship management.
• Managed over 20 to 50 customer inquiries per day.
• Proven expertise in serving luxury clients in Elite locations like Bluewaters Island and CityWalk, showcasing a deep understanding of high-end real estate and delivering tailored service.
• Consistently achieved and maintained an occupancy rate exceeding 97% annually.
• Assisted in the preparation of monthly performance reports, analyzing team metrics and presenting findings to management for strategic decision-making.
• Assisted in the preparation of Lead Reports on team performance, evaluating adherence to KPIs and timely client communication, and submitted findings to management

• Responsible for managing incoming leads on prospect pipeline.
• Utilizing sales skills to achieve leasing sales' targets.
• Completing weekly reports, tracking market tends and completing market surveys.
• Scheduling appointments for tours, utilizing company procedures including appointment book.
• Generated leads for sales and rental properties through cold calls and referrals.

• Handling all accounting documentation and processes for the PM department.
• ▪ Working closely with the Finance team to ensure all operations related to Bank Reconciliation, Accounts Payable and Accounts Receivable for PM are carried out and recorded accurately.
• ▪ Preparing account for deposit slips, cheque payments and refund requests along with proper documentation and approvals for each transaction; reverse the returned transactions in Oracle and maintain records of same.
• ▪ Managing, maintaining and preparing requisite records/reports using Oracle database, generate/prepare and reconcile regular reports like department income report; keep log sheets for easy tracking of transactions like refund requests
• ▪ Reconciling monthly bank statements and make necessary journal entries in Oracle by using/generating and updating requisite Emaar reports and ledger entries.
• ▪ Liaise with Emaar Credit Control and Emaar Finance for the cash deposit, cheque collection and refund updates
• ▪ Coordinating with PM team to compile all documentation and records required for department’s accounting specifically unidentified remittances as per bank details for receipt issuance verification and further reconciliation
• ▪ Other Company related duties that may be assigned by the head of the department that is consistent with the department and Company mandate.
• ▪ Assisting Property on sharing the list of new units with the leasing team, lease renewals and Property Management of residential units.
• ▪ Lease Renewals on a daily basis of tenants of the managed portfolio, and generating the Invoices
• ▪ Obtaining tenant signature of lease agreements and then coordinating with Landlord for execution of leases.
• ▪ Timely issuance of Ejari Certificate upon the creating and renewal of a contract.
• ▪ Checking tenants in and out of their apartments
• ▪ Prepare the handover report for FM to make the unit ready for new clients and generating the maintenance invoice reports.
• ▪ Prepare the Property Management Consultants KPI and revenue forecast report.
• ▪ Follow up with FM on maintenance issues.
• ▪ Liaising with government and real estate industry departments. e.g. Rent dispute centre, Dubai Land Department and RERA.

▪ Comprehensive management of 500 units portfolio that includes but not limited to renting, lease renewals and Property Management of residential and retails units.
▪ Lease Renewals on a daily basis of tenants of managed portfolio
▪ Issuing all renewal letters ninety (90) days before expiry of the lease. Follow up letters on renewal letters if tenants have not responded.
▪ Obtaining tenant signature of lease agreements and then coordinating with Landlord for execution of leases.
▪ All documentation such as the lease, passport copy, visa, company trade documents scanned and saved in the share folder
▪ All future key communication such noise disturbance, renewal letters, changed car parking are scanned and saved.
▪ Issuance of Ejari Certificate upon the creating and renewal of lease.
▪ When required checking tenants in and out of their apartments and reports to facility management (FM) any works needed in an apartment
▪ Follow up with FM on maintenance issues.

• Liaising with government and real estate industry departments. e.g. Rent dispute centre, Dubai Land Department and RERA.