Higher Secondary -
Kerala Board School
Kasargod 07.2015 - 03.2016
UMMER FAROOQ
Sharjah,SH
Education
B.COM - Accountant
Kannur University
Kannur 07.2017 - 03.2019
Accounting -
G-tec Education
Kanahangad 04.2020 - 12.2020
Work History
Customer Care Representative
Best Express Cargo
Muwailah Sharjah, Sharjah
10.2022 - 12.2024
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Logged call information and solutions provided into internal database.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Executive
Talal Hyper Market
Rolla Sharjah, Sharjah
01.2021 - 01.2022
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Maintained current knowledge of evolving changes in marketplace.
Skills
Email correspondence
Call logging
Billing coordination
Custom order management
Call handling
Complaint handling
Product knowledge
Payment processing
Call center experience
Languages
Malayalam
Native language
Malayalam
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Proficient (C2)
C2
Personal Details
Nationality : India
Date Of Birth : 07/02/1998
Marital Status : Single
Visa Status : Visit Visa
Overview
3
3
years of post-secondary education
4
4
years of professional experience