Education
Work History
Skills
Languages
Personal Details
Overview
Generic
UMMER FAROOQ

UMMER FAROOQ

Sharjah,SH

Education

Higher Secondary -

Kerala Board School
Kasargod
07.2015 - 03.2016

B.COM - Accountant

Kannur University
Kannur
07.2017 - 03.2019

Accounting -

G-tec Education
Kanahangad
04.2020 - 12.2020

Work History

Customer Care Representative

Best Express Cargo
Muwailah Sharjah, Sharjah
10.2022 - 12.2024
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Logged call information and solutions provided into internal database.
  • Educated customers about billing, payment processing and support policies and procedures.

Sales Executive

Talal Hyper Market
Rolla Sharjah, Sharjah
01.2021 - 01.2022
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Maintained current knowledge of evolving changes in marketplace.

Skills

Email correspondence

Call logging

Billing coordination

Custom order management

Call handling

Complaint handling

Product knowledge

Payment processing

Call center experience

Languages

Malayalam
Native language
Malayalam
Proficient (C2)
C2
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Arabic
Proficient (C2)
C2

Personal Details

Nationality       : India

Date Of Birth   : 07/02/1998

Marital Status  : Single

Visa Status      : Visit Visa

Overview

3
3
years of post-secondary education
4
4
years of professional experience

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UMMER FAROOQ