Mustafa Khan
Dubai
Summary
Skilled communicator and listener with a knack for remedying conflict, and keen organizational skills which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization. which allow for effective delivery of outstanding service. Maintain the highest level of integrity; dedicated to providing reliable and friendly service without ever compromising the reputation or competencies of the organization.
Overview
11
11
years of professional experience
Work History
Customer Service and Logistics Coordinator
NFPC (National Food Product Company ) Corporate Office
07.2023 - Current
- Tracked orders and notified customers of status or potential delays.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Responding to customer questions and concerns via phone, email, or chat.
- Receiving and processing customer orders, ensuring accuracy and efficiency.
- Addressing customer complaints and resolving issues promptly and professionally.
- Building and maintaining positive relationships with customers.
- Monitoring stock levels and ensuring adequate inventory to meet customer demand.
Customer Service Representative
Nestle Waters Factory LLC
06.2020 - 04.2023
- Skilled at mediating conflict and coming up with creative solutions that benefit both the company and customer
- Enthusiastic team player with the ability to motivate, encourage, and excite fellow employees
- Proven management experience in effectively training competent customer service associates and continuing to provide outstanding service to customers
- Confident communicator with an interest in listening to what the customer has to say
- Expert at learning about new products and delivering information to customers in a way that is honest, educational, and helpful
- Ensure to meet the monthly target which was assigned
Collections Officer on behalf of Mashreq bank
Bilkish Associates LLC
11.2018 - 01.2020
- Manage multiple accounts for delinquency and debt collection efforts
- Locate and contact debtors about outstanding obligations
- Send out past due notices for delinquent accounts or for missed settlement payments
- Investigate and resolve complaints regarding incorrect debt collection attempts
- Report address changes and maintain files regarding debtors for correct and current contact information
- Compile reports on delinquent accounts and report missed payments to credit bureaus
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Take the extra mile to engage customers
Collections Officer on behalf of Emirates NBD & Mashreq bank
Stanquad Loans & Overdues LLC
11.2016 - 09.2018
- Manage multiple accounts for delinquency and debt collection efforts
- Locate and contact debtors about outstanding obligations
- Send out past due notices for delinquent accounts or for missed settlement payments
- Investigate and resolve complaints regarding incorrect debt collection attempts
- Report address changes and maintain files regarding debtors for correct and current contact information
- Compile reports on delinquent accounts and report missed payments to credit bureaus
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Collect outstanding debts from clients and achieve collection target to ensure positive cash flow
- Monitor slow moving accounts to identify delinquent debts and take necessary action to recover the debts
- Take the extra mile to engage customers
Customer Service Representative
Snapdeal
07.2014 - 08.2015
- Handling numerous inbound/outbound calls regularly, with duties including signing up new customers through onsite events, retrieving customer data, presenting relevant product information and cancelling service etc
- To build productive relationships, resolve complex issues and win customer loyalty
- Attentively solving customer problems and use tact and diplomacy to achieve win-win outcomes
- Handling customer complaints, billing questions and payment extension/service requests
Education
XIIth -
Delhi Board (NATIONAL INSTITUTE OF OPEN SCHOOLING)
Xth - undefined
Maharashtra Board (VICTORIA HIGH SCHOOL)
Skills
- Communication
- Leadership
- Creativity
- Persuasion
- Reliable
- Problem-solving
- Decision-making
- Invoicing and shipping documentation
- Transportation management
- Punctual and dependable
- Client relations
- Sales support
LANGUAGES
English
Hindi
Urdu
Disclaimer
DATE OF BIRTH :2nd December1994 NATIONALITY : Indian MARITAL STATUS : Single RELIGION : Islam VISA STATUS : Employment Visa. I hereby certify that the above information mention is true and correct to the best of my knowledge and belief. Mustafa Rashid Alam Khan Applicant.
Timeline
Customer Service and Logistics Coordinator
NFPC (National Food Product Company ) Corporate Office
07.2023 - Current
Customer Service Representative
Nestle Waters Factory LLC
06.2020 - 04.2023
Collections Officer on behalf of Mashreq bank
Bilkish Associates LLC
11.2018 - 01.2020
Collections Officer on behalf of Emirates NBD & Mashreq bank
Stanquad Loans & Overdues LLC
11.2016 - 09.2018
Customer Service Representative
Snapdeal
07.2014 - 08.2015
Xth - undefined
Maharashtra Board (VICTORIA HIGH SCHOOL)
XIIth -
Delhi Board (NATIONAL INSTITUTE OF OPEN SCHOOLING)
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