Mahmoud Rady
Front Office Manager
Dubai
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
Operations Manager
Mediclinic Al Ain Abu Dhabi
03.2024 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed and reported on key performance metrics to senior management.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Front Office Manager
Mediclinic Middle east
7 2021 - 03.2024
- Prepare reports to assist business leaders with key decision making and strategic operational planning.
- Coach employees through day-to-day work and complex problems.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Evaluate patient care and initiated procedural changes for increased benefit.
- Created Set of KPI's to evaluate Departments.
- Monitor expenses to suggest cost-effective alternatives.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Manage OP clinic utilization and allocate doctors according to demand , capacity & Operational requirements.
- Review work procedures and operational problems to determine ways to improve service, performance and safety.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Recruit, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Improv staffing / Staff utilization by having the actual required level and set the Rota to have the most accurate staffing number.
- Supervise and guide new employees and respond quickly to questions to improve understanding of job responsibilities.
- Homecare Service Project manager.
- Standardize office structures and processes to promote collaboration and increase performance.
- Point of approval for Admin & Doctors' leaves.
- Created, prepared, and delivered reports to various departments.
Patient Admin Coordinator
Mediclinic Middle east
05.2019 - 06.2021
- Created plans and communicated deadlines to
complete projects on time. - Managed Emergency department admin team
as ED coordinator. - Offered friendly and efficient service to
customers, handled challenging situations with
ease. - Planned for the team leaves according to
operational requirements. - Completed paperwork, recognizing
discrepancies and promptly addressing for
resolution. - Proved successful working within tight deadlines
and fast-paced atmosphere. - Actively listened to customers, handled concerns
quickly and escalated major issues to supervisor. - Participated in continuous improvement by
generating suggestions, engaging in problemsolving
activities to support teamwork. - Collaborated with team members to achieve
target results. - Resolved conflicts and negotiated mutually
beneficial agreements between parties. - Used coordination and planning skills to achieve
results according to schedule. - Developed team communications and
information for meetings.
Patient Administrator
Mediclinic Middle east
08.2018 - 05.2019
- Explained financial responsibilities to patients as well as payment options and potential collection
procedures imposed upon patients and other responsible parties. - Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan
directives. - Scheduled daily appointments using computerized calendars.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Registered and verified patient records before triage with most up-to-date information.
- Greeted visitors and initiated triage processes forclients to streamline patient flow.
Education
Associate of Arts - English Literature
Benisuif University
Egypt 09.2012 - 09.2016
MBA - Business Administration
Vern University
Croatia 10.2021 - Current
Skills
Problem solving
undefinedTimeline
Operations Manager
Mediclinic Al Ain Abu Dhabi
03.2024 - Current
MBA - Business Administration
Vern University
10.2021 - Current
Patient Admin Coordinator
Mediclinic Middle east
05.2019 - 06.2021
Patient Administrator
Mediclinic Middle east
08.2018 - 05.2019
Associate of Arts - English Literature
Benisuif University
09.2012 - 09.2016
Front Office Manager
Mediclinic Middle east
7 2021 - 03.2024
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