NILENDRI DE ALMEIDA
Executive Assistant
Dubai
Summary
Driven and resourceful administrative professional with seven years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
17
17
years of professional experience
28
28
years of post-secondary education
Work History
Associate-Compliance Screening
Abu Dhabi Commercial Bank-ITMAM Services LLC
Dubai
04.2021 - Current
- Conduct detailed screening of customer and customer’s transactions under new to bank account/ client on-boarding, overall ADCB group customer portfolio and customer remittances (in/out).
- To report unusual/ suspicious transactions, answer queries and execute required actions.
- To seek supplementary information from corresponding banks and other stakeholders to support processing and monitoring of alerts.
Due Diligence Analyst
Wall Street Exchange LLC
Dubai
09.2021 - 04.2022
- Interacted with Chief Compliance Officer/MLRO to assess potential unusual activity. Communicated negative findings to lines of business and supplied guidance on course of action.
- Perform detailed reviews under periodic review and remediation preparing Enhance Due Diligence reports and PEP reports with details on background of clients considered as high risk, correspondent banks or other corporate entities and financial institutions.
- Performed risk based analysis to detect patterns, trends, anomalies and schemes in transactions and relationships across multiple businesses and products.
Business Support Representative
Emirates NBD
Dubai
06.2015 - 06.2021
- Assessment of Business Banking and Retail customer documents regarding KYC /CDD remediation projects, prior to submission to Compliance & KYC team.
- Assisted and guided with expertise to complete tasks, projects, and meeting content succinctly to assistant managers and relationship managers to improve business understanding of regulatory compliance such as KYC, AML, Sanction and PEP.
- To assist business to onboard and retain clients for the segment, prepared the proposals by outlining the findings with logical reasoning to obtain Management recommendations for any exceptions.
- Liaised and coordinated with Governance and Compliance teams and employee services departments to direct compliance issues to appropriate channels for investigation and resolution.
- Assisted line manager to manage quality assurance programs and activities by identifying and analyzing areas to reduce other overdue compliance covenants.
Operations Assistant
Emirates NBD
Dubai
11.2013 - 05.2015
- Assisted operations manager with planning of routine operations and special projects.
- Gathered, organized and modeled data to assist management in making key decisions.Drafted common document templates to reduce time spent creating documents from scratch.
- Utilized SIGCAP and Docsafe regularly to complete job tasks, developing advanced proficiency.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Customer Service Representative
Hertz Rent a Car
Dubai
07.2011 - 11.2011
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns, to maintain rental contracts.
- Provided primary customer support to internal and external customers.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Calculated correct rental charges, updated accounts and maintained detailed records for inventory management.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Personal Banking Officer
HSBC
Colombo
04.2004 - 05.2011
- Achieved consistent recognition as one of the Customer service performer.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.
- Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
- Volunteered to help with special projects/ events of varying degrees of complexity
- Maintained scheduling for main branch to keep shifts appropriately staffed.
- Monitored inventory levels and advised management of need for replenishment.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Completed and filed financial documentation for accounting purposes.
- Managed master calendar and scheduled appointments for Branch Managers.
- Drafted unit correspondence, memos and department updates.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Master of Science - Human Resources Management
Univerity of Northampton
United Kingdom 08.2022 - 04.2023
Associate of Arts - Human Resources Management
Human Resource Management Institution
Colombo, Sri Lanka 09.2021 - 08.2022
Human Resources Management
Immersive Business Training DMCC
Dubai,UAE 07.2021 - 09.2023
Diploma -Certificate of Business Accounting - Accounting And Business Management
Chartered Institute of Management Accounting
Colombo, Sri Lanka 07.2002 - 08.2004
High School Diploma -
Royal Institute of Colombo
Colombo, Sri Lanka 04.2000 - 06.2022
Skills
Pre-Employment Screening
Background screening
Filing and data archiving
Advanced MS Office Suite
Business writing
Human Resources Management (HRM)
Office management
Performance improvement
Scheduling
Administrative support
Proofreading
Employee training and development
Travel coordination
Office administration
Business administration
Schedule & calendar planning
Mail handling
Report writing
Complaint resolution
Report preparation
Creative problem solving
Key stakeholder relationship building
Staff education and training
Money handling abilities
Accomplishments
- Tamayuz Team Award -December 2022|Abu Dhabi Commercial Bank
- Special Award Business Banking Support - H1-2016|Emirates NBD- for support rendered to business to onboard and retain clients for the segment.
- Bronze Star Award - 2010 April |HSBC- for highest sales for March 2010 for the branch.
- Two Bronze Star Awards- 2007 September & October |HSBC- Best customer service in branch for September & for identifying areas for improvement which helped in improving the score card for branch.
- Bronze Star Award- 2006 May |HSBC- Best customer service in branch for mentioned month.
- Gold Star Award- 2006 April |HSBC- Handling two areas smoothly.
- Best Customer Service Award- Year 2005 |HSBC- for best Branch Customer Service Representative for Retail Segment.
- Silver Star Award- October 2005 |HSBC-Best customer service in branch for mentioned month.
Awards
CERTIFICATES
• Certificate of Business Accounting | 2004 August
• Microsoft Office 1997 & 2000| 2000 June
• 5th Grade Vocal |Royal School of Music (UK) |2001
• 5th Grade Pianoforte |Royal School of Music (UK) |2000
Timeline
Master of Science - Human Resources Management
Univerity of Northampton
08.2022 - 04.2023
Due Diligence Analyst
Wall Street Exchange LLC
09.2021 - 04.2022
Associate of Arts - Human Resources Management
Human Resource Management Institution
09.2021 - 08.2022
Human Resources Management
Immersive Business Training DMCC
07.2021 - 09.2023
Associate-Compliance Screening
Abu Dhabi Commercial Bank-ITMAM Services LLC
04.2021 - Current
Business Support Representative
Emirates NBD
06.2015 - 06.2021
Operations Assistant
Emirates NBD
11.2013 - 05.2015
Customer Service Representative
Hertz Rent a Car
07.2011 - 11.2011
Personal Banking Officer
HSBC
04.2004 - 05.2011
Diploma -Certificate of Business Accounting - Accounting And Business Management
Chartered Institute of Management Accounting
07.2002 - 08.2004
High School Diploma -
Royal Institute of Colombo
04.2000 - 06.2022