Omair Hassan Adnan Kaddouha
Dubai
Summary
Omair, always motivated willing to study and work at the same time, has great sense about Computers, uses the browser in safe ways, can handle most Virus attacks and dodge them, also good at dodging online Scams, can purchase stuff online in a safe way, proud of what level I came out with and I am excited to see where the future of my professional career with Cyber Security would lead to. Astute IT Assistant with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems. Trained in technical support and infrastructure management. Knowledgeable about supporting users with in-person and remote assistance. Quality-driven and self-motivated individual with a superior work ethic and diligent nature.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Assistant
Ignite School
08.2023 - Current
- Enhanced system efficiency by identifying and rectifying software issues.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems.
- Created user accounts and assigned permissions.
- Created comprehensive documentation on company-wide IT procedures, reducing user error occurrences.
- Researched and identified solutions to technical problems.
- Responded to queries on phone, via email or through IT ticketing system.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Collaborated with cross-functional teams on various projects, fostering a positive working environment that encouraged knowledge sharing.
- Installed and configured software and hardware.
- Conducted regular security audits to identify vulnerabilities and improve overall system protection.
- Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.
- Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
- Generated reports to track performance.
- Installed and configured operating systems and applications.
- Conducted monthly reviews of existing systems to identify areas requiring improvements or updates.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Configured and tested new software and hardware.
- Tested new software and hardware prior to deployment.
- Developed user-friendly IT solutions for improved staff productivity.
- Implemented data backup strategies to safeguard critical company information.
- Optimized hardware performance through regular maintenance checks and upgrades when necessary.
- Patched software and installed new versions to eliminate security problems and protect data.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Offered assistance in implementing and developing training programs.
- Monitored system performance to identify potential issues.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted in development of system security protocols.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Learned and adapted quickly to new technology and software applications.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
National Service Soldier
Engineering Mines
03.2022 - 07.2023
- Repairing Heavy Vehicles "Bull Dozer, JCB, Shaiwal".
- Engineering Mines
- Responsible for my baraks and soldier enviroment.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Delivered prompt first aid and medical care to injured personnel, optimizing outcomes.
- Responded to and assisted in medical emergencies.
- Managed weapon handling, delivery, and shipping systems.
- Operated and maintained armored vehicles.
Education
Bachelor of Science - Computational Thinking and Cyber security
Higher Colleges of Technology
Dubai - U.A.E06.2026
Soldier -
National Service - UAE ARMY
Abu Dhabi First Aid Responder license
UAE- DUBAI AMBULANCE
Dubai07.2020
highSchool -
Al Ittihad Private School - Mamzar
07.2020
Skills
- Attention to detail
- Communication Skills
- Critical Thinking Skills
- Teamwork
- Microsoft Windows and Office
- Hardware and Software Repair
- End-user support
- Hardware installations
- Software Installation
- Data Management
- Technical Troubleshooting
- IT Documentation
- Active Listening
- Cybersecurity Practices
- Attention to Detail
Certification
- 10/17/21, Ambulance volunteer
- 04/15/22, OMAC Program 1
- 08/13/22, OMAC program 2
- 08/28/23, Specialty in Mines,engineering,Heavy Vehicles Graduation, UAE ARMY
- 10/01/22, Providing First Aid at EXPO 2020, Dubai Ambulance / UAE government
- 03/31/20, Certificate of Appreciation, Dubai Corporation for Ambulance Services
- 06/13/22, First Aid at EXPO "2020"
- 07/16/23, Graduation From National Service, UAE ARMY
- 06/09/22, Boot Camp Graduation, UAE ARMY
- 2020-06-20 Diploma Certificate
- Certificate of Appreciation - Dubai Police
Languages
Arabic
Arabic
Hobbies and Interests
- Camel Riding
- Excellent Driving
- Fast typer
- First AID responder
- Great with computers
- Horse Riding
- Hunting
- Repairing
- Shooting
Timeline
IT Assistant
Ignite School
08.2023 - Current
National Service Soldier
Engineering Mines
03.2022 - 07.2023
Bachelor of Science - Computational Thinking and Cyber security
Higher Colleges of Technology
Soldier -
National Service - UAE ARMY
First Aid Responder license
UAE- DUBAI AMBULANCE
highSchool -
Al Ittihad Private School - Mamzar
- 10/17/21, Ambulance volunteer
- 04/15/22, OMAC Program 1
- 08/13/22, OMAC program 2
- 08/28/23, Specialty in Mines,engineering,Heavy Vehicles Graduation, UAE ARMY
- 10/01/22, Providing First Aid at EXPO 2020, Dubai Ambulance / UAE government
- 03/31/20, Certificate of Appreciation, Dubai Corporation for Ambulance Services
- 06/13/22, First Aid at EXPO "2020"
- 07/16/23, Graduation From National Service, UAE ARMY
- 06/09/22, Boot Camp Graduation, UAE ARMY
- 2020-06-20 Diploma Certificate
- Certificate of Appreciation - Dubai Police
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