Summary
Overview
Work history
Education
Skills
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Additional Information
Languages
Personal Information
Expertise in
Timeline
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Puja Selvaraj

Puja Selvaraj

Dubai,United Arab Emirates

Summary

Accomplished QC Manager and Auditing professional with expertise in food safety and compliance audits, specializing in labelling compliance and product registration across the UAE, KSA, and Oman. Demonstrates a strong command of quality assurance and control, consumer complaint investigation, and CAPA processes. Skilled in HAACP evaluations and leading teams to ensure documentation and traceability systems are robust. Known for exceptional attention to detail, time management, and excellent communication skills that foster team collaboration. Committed to advancing career goals by leveraging these competencies to enhance operational efficiency and regulatory adherence.

Overview

12
12
years of professional experience
2024
2024
years of post-secondary education

Work history

Quality control manager

Viva Premium Investment - LANDMARK GROUP
Dubai, UAE
10.2024 - Current
  • Reviewed and approved over 2,500 product labels across various categories within a two-month timeframe.
  • Ensured compliance with UAE regulatory standards for both food and non-food items.
  • Expertise in categories such as:
  • Chiller, Baby Food, Baby Non-Food, Bakery, Breakfast, Cans & Jars, Cold Drinks, Commodities, Confectionery, Cooking & Baking, Freezer, Hot Drinks, Household, Personal Care, Pet Food.
  • Registration of food and non food in DM, MOIAT, Oman and Saudi Arabia.
  • Cross-checked ingredients, nutritional claims, allergens, and language requirements as per ESMA, Dubai Municipality, SFDA (Saudi Arabia) Oman guidelines.
  • Conducted regular audits of international and local suppliers to ensure compliance with internal and governmental quality standards.
  • Conducting store audits
  • Prepared detailed audit reports and recommended corrective actions where necessary.
  • Managed and investigated consumer complaints related to product quality.
  • Identified root causes and implemented corrective and preventive actions (CAPA).
  • Maintained records and followed up with suppliers and internal stakeholders.
  • Oversaw documentation for new product imports, including COA (Certificates of Analysis), MSDS, product specifications, and origin certificates.
  • Verified product conformity before release into the UAE market.
  • Supported product registration with local authorities where applicable.

Assistant Manager- Food & Compliance-Health & Nutrition

SGS Gulf Limited
Dubai, United Arab Emirates
03.2022 - 10.2024
  • Handled U.A.E regulatory compliance regulation Emirates Quality Mark (EQM) and ECAS.
  • Conducting Emirates Quality Mark audit (Specialized in Bottled Drinking Water, Juice & Dairy products) and other Hygiene audits on client premises.
  • Heading food department which included providing trainings, conducting Internal audits, scheduling external audits, team building and addressing issues in department checking with team members & auditors.
  • Label assessment for external clients with approvals.
  • Assisting traders in UAE with training and meeting on label requirements as per UAE.
  • Conducting team trainings for new addition of standards and coordinate with clients for regulatory compliance on time.
  • Worked with all premium key food clients in U.A.E and outside U.A.E. (42 countries).
  • Visiting Ministry department for meetings.
  • Maintained in-depth knowledge of statutory and legislative industry developments.
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Maintained accurate and detailed compliance and training records.
  • Compiled data from direct inspections and tests, creating reports outlining findings and sharing remediation recommendations.
  • Explained technical regulations to non-technical customers in clear and concise manner.
  • Visited business locations for planned assessments and investigations of reported violations.
  • Analyzed written reports and statements to verify regulatory compliance.
  • Monitored regulatory changes and reviewed legislative documentation for consistent company compliance.
  • Regularly monitored regulatory changes and reviewed legislative documentation for consistent company compliance.

Coordinator- AgriFood. Lab Department

SGS Gulf Limited
Dubai
08.2018 - 02.2022
  • Ensures correct and timely Certificate of Conformity (CoC) issuance in relation to the productivity and quality targets of the Certification Center.
  • Assess product and/or exporter risk levels, identification of product essential requirements and applicable standards following the Business Rules on conformity assessment, classification, import eligibility and process flows, Conformity Assessment Instructions (CAIs), and other related references.
  • Provides quality and technically based opinion on product standards and product classification and certification.
  • Assists in the resolution of standards, classification and certification cases and other requests and or inquiries by utilization of technical expertise on specific goods or commodity.
  • Provides applicable product standards and classification opinion on the Report based on the Business Rules, using the SGS proprietary processing software-Trade Works and other similar or related references.
  • Issues CoC's based on Business Rules and conformity assessment instructions.
  • Formulates Conformity Assessment Instructions based on product safety and performance standards.
  • Attends to all other operational concerns regarding Report issuance which needs technical and experienced opinion.
  • Audits the quality of the information and completeness of the documents and ensures that it is correctly indexed in the system.
  • Audits the file administration, standards and classification of the Reports to be issued.
  • Provides timely and effective responses to the network in relation to inquiries concerning essential product requirements, standards, and classification and also service request inquiries.
  • Elevates cases of non-response status or high-risk disputes to Supervisor or Management.
  • Prepares technical Position Paper in defending Standard selection and/or Classification cases based on his/her findings.
  • Actively attends and participates in team and company meetings/assemblies.

Product Analyst

Johny International Group of Companies
Dubai
08.2016 - 07.2018
  • Investigates and analyze Quality problems and customer complaints in the chemical product.
  • Determine the quality of non-confirming materials and product return investigation.
  • Conduct training on Basic chemical knowledge.
  • Communication to UK team regarding the technical errors.
  • Obtaining approval for chemicals from Dubai Municipality for satisfactory chemicals.
  • Providing customers with MSDS, TDS and Municipality approvals.
  • Handling other operations like Administration, HR Department, Assistance in accounts receivables & payables, Sales coordination.
  • Assessed vendor products and maintained positive vendor relations.
  • Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.
  • Conducted continuous evaluations to improve products and user experience.
  • Collaborated with sales, marketing and support teams to launch products on time and within budget.

Quality Control Microbiologist

New Udaya Pharmacy & Ayurvedic Laboratory
Kochi
01.2014 - 03.2016
  • Presented findings at scientific conferences and fielded questions.
  • Collected specimens from field for later analysis under laboratory conditions.
  • Pharma & Food sampling and testing as per Indian Pharmacopoeia and CCFRA. Water analysis as per APHA Standard method.
  • Microbiological environmental monitoring of clean classified areas by Settle Plate and Personal Hygiene.
  • Food Analysis of Total Bacterial count, E coli, S aureus, Pseudomonas aeruginosa, Salmonella sp, fungus.
  • Preparing and updating QC related SOPs and Test Data Sheets.
  • Preparation and disinfection of different culture media used in the lab.
  • Ministry of AYUSH, India approved Microbiologist.
  • Approved microbiologist from Ministry of AYUSH, Govt of India for carrying out tests or analysis on Ayurvedic, Siddha and Unani Drugs or raw materials.

Education

Food Safety & Quality Management -

IGNOU

Master of Science - Biotechnology

Union Christian College

Bachelor of Science - Biotechnology

Al Ameen College

Skills

  • Food Safety and Compliance Audits
  • Labeling Compliance & Product Registration (UAE, KSA, Oman)
  • Quality Assurance & Control
  • Consumer Complaint Investigation & CAPA
  • HAACP evaluations
  • Heading Team
  • Documentation & Traceability Systems
  • Attention to Detail & Time Management
  • Excellent Communication & Team Collaboration

Additional Information

Certifications


  • FSSC 22000 V5.1/ISO 22000.2018 Food Safety Management Systems Auditor/ Lead Auditor Training
  • ISO 22000.2018 Food Safety Management System Internal auditor
  • HACCP LEVEL – 4

Completed application of HACCP based Food Safety Management System Level IV (ISO 22000)

  • Level 4- Advance Food Safety - Manufacturing Unit - Highfield
  • ISO 9001:2015- Quality Management Systems Auditor / Lead Auditor training completed
  • ISO/IEC 17021-1:2015 – Conformity assessment – Requirements for bodies providing audit and certification of management system awareness course
  • ISO/IEC 17025:2017- General Requirements for the competence of testing and calibration and laboratories – awareness course
  • Food Hygiene Basic Training Course V 1
  • ISO/IEC 17065:2012 Awareness Training

Languages

Malayalam
Fluent
English
Fluent
Hindi
Fluent
Tamil
Intermediate

Personal Information

Nationality: Indian

Expertise in

  • Regulatory Compliance
  • HACCP
  • Food Safety Audit
  • Food testing

Timeline

Quality control manager

Viva Premium Investment - LANDMARK GROUP
10.2024 - Current

Assistant Manager- Food & Compliance-Health & Nutrition

SGS Gulf Limited
03.2022 - 10.2024

Coordinator- AgriFood. Lab Department

SGS Gulf Limited
08.2018 - 02.2022

Product Analyst

Johny International Group of Companies
08.2016 - 07.2018

Quality Control Microbiologist

New Udaya Pharmacy & Ayurvedic Laboratory
01.2014 - 03.2016

Master of Science - Biotechnology

Union Christian College

Bachelor of Science - Biotechnology

Al Ameen College

Food Safety & Quality Management -

IGNOU

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Puja Selvaraj