Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Rashed Imran

Rashed Imran

Dubai

Summary

Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Self-motivated individual offering excellent skills in guest relations and excellent issue resolution customer service skills. Looking forward to try on new experiences. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of post-secondary education

Work History

Customer service representative

Dubai Metro (volunteer)

Alain zoo

Customer service & tour guide

Guest relations

Global Village
10.2023 - 5 2024
  • Cultivated positive guest relations by managing reservation information.
  • Managed guest relations team to verify compliance with standards and operating procedures.
  • Listened actively to offer accurate information and best solution to their needs.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Cultivated positive guest relations by managing reservation information.
  • Processed admission payments and issued tickets to guests.

Customer service representative

Ski dubai
07.2023 - 08.2023

Education

High School Diploma -

New Academy School
09.2009 - 06.2022

Skills

Attention to detail

Languages

Arabic
English
iran
Hindi

Timeline

Guest relations

Global Village
10.2023 - 5 2024

Customer service representative

Ski dubai
07.2023 - 08.2023

High School Diploma -

New Academy School
09.2009 - 06.2022

Customer service representative

Dubai Metro (volunteer)

Alain zoo

Customer service & tour guide
Rashed Imran