Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic
Roma Flor Buenaobra

Roma Flor Buenaobra

Dubai,UAE

Summary

With over 4.5 years of experience as a Sales Executive at Emaar Residences Dubai Marina, I am responsible for generating and managing the revenues for the luxury serviced apartment complex, offering both short-term and long-term leases to guests and residents. I plan, coordinate, and administer the leasing process, ensuring flawless and timely communication with clients, landlords, residents, and other departments. I also oversee the inventory management and residence operations for the property, ensuring quality and efficiency standards are met.

I am a self-motivated, resourceful, and progress-driven professional, with an extensive background in the hospitality industry. I have honed my negotiation and time management skills, as well as my ability to solve complex problems and prioritize tasks. I have contributed to team efforts and organizational improvements, exercising resilience, leadership, and collaboration. I am open-minded and focused on new developments in my field, and I enjoy brainstorming and coordinating efforts to achieve a common goal. Above all, I value loyalty, integrity, and trust.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Sales Executive

EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)
Dubai
07.2019 - Current
  • Overlook and be directly responsible for the revenues generated for EMAAR Residences Dubai Marina – Serviced Residences, long and short-term leases
  • To plan, co-ordinate and administrate the leasing process to achieve the set targets
  • Supervise and guide the sales coordinator
  • Ensure flawless and timely communication with clients, landlords, residents, and other departments
  • Appointed to execute and administrate the leasing process with responsibilities as follows: Respond to all inquiries promptly (within a maximum of 24 hours) and conduct or facilitate site visits for the residences and property facilities
  • Prepare tenancy agreements
  • Review the monthly results and take appropriate actions to ensure the set targets are achieved
  • Prepare month-end reports
  • Implement revenue management strategies based on demand and supply to ensure maximum rental returns for owners and management
  • Act as and become a ‘Financial Advisor' to landlords, looking out for the best return on investment for them
  • Identify and develop new and additional business opportunities by strengthening relationships with corporate bookers and relocation companies
  • Source leads and ensure prompt and consistent follow-ups are done to maximize materialization.

Residential Facilities Executive

EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)
Dubai
01.2019 - 06.2019
  • The role of RFE is to be responsible for the operational efficiency of residence inventory and the overall maintenance of residences in the assigned property with responsibilities as follows: Managing calls and emails from internal and external guests
  • Preparing apartments for new arrival tenants
  • Conducting check-in and check-out inventories
  • Maintaining managed apartments within the leasing standard
  • Communicating to the landlords any damages and maintenance issues to be rectified
  • Maintained neat and clean store areas in line with health and safety policies.

Reservations Advisor

Emaar Hospitality Group, Dubai, UAE and Armani Hotel Dubai, UAE
Dubai
01.2015 - 12.2018
  • The role focuses on attending to guest's room and restaurant booking queries over the phone and ensuring that all bookings are put through on the reservation system
  • Answer phones and assist guests in making, altering, or cancelling reservations
  • Respond to emails with reservation information, confirmations, and additional details
  • Advise guests regarding ongoing promotions or available upgrades that may enhance their experience
  • Answer questions regarding rooms, facilities, rates, and events
  • Accurately record customer information and charge credit cards upon successful reservations.

Team leader

Toko Dubai
Dubai, UAE
01.2024 - 12.2024

Hostess

Address Downtown Dubai
Dubai, UAE
09.2012 - 01.2014

Team leader

The Peal Qatar
Doha, Qatar
11.2011 - 08.2012

Hostess

Centara Grand Island Resort & Spa Maldives
South Ari Atoll, Maldives
03.2010 - 11.2011

Waitress

Capital Club Bahrain
Manama, Bahrain
04.2009 - 03.2010

Education

BBA - Hospitality Management

Learners University College
Dubai, UAE

Diploma - Business Management

Westford University College
Sharjah, UAE

High School Diploma -

Signal Village National High School

Skills

  • Customer Relations
  • Upselling Expertise
  • Interpersonal Communication
  • Customer Service
  • Lead Generation
  • Root Cause Problem-Solving
  • Salesforce

Certification

  • Certified Team Leader Professional Program, Chartered Management Institute
  • Delivering the Quality Experience in Restaurant Reservations Sales, Emaar Hospitality Group CRO Emaar Business Park Bldg. 3 Dubai, UAE
  • Customer Relationship Management Training, Centara Grand Islands Resorts and Spa Maldives South Ari Atoll, Maldives

Custom

Character references: 

  • Mr. Anirban Sen, asen@addresshotels.com, +971507179576,
  • Ms. Mercy Bawi, mercybnc.lumbang@gmail.com, +971524193711


Accomplishments:

Circle of Excellence Awardee - July 2023, Address Dubai Marina Hotel, Leader of the year Nominee - January 2023, Address Dubai Marina Hotel, Circle of Excellence Awardee - October 2021, Address Dubai Marina Hotel, IFH, Mystery Shopper, JDPA – Consistent Awardee 2015-2018, Emaar Hospitality Group, Bar Top Seller: Feb, Aug, Oct 2018, Armani Hotel Dubai, Employee of the Month (Rooms Reservations) July 2017, Emaar Hospitality Group, Employee of the Month (Restaurant Reservations) October 2016, Emaar Hospitality Group, Highest Conversion in Restaurant Sales - Apr, Jun, Oct 2016, Emaar Hospitality Group, Associate of the Quarter (Front of the House) July 2013, Address Downtown Dubai Hotel

Timeline

Team leader

Toko Dubai
01.2024 - 12.2024

Sales Executive

EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)
07.2019 - Current

Residential Facilities Executive

EMAAR Residences Dubai Marina (formerly known as Address Dubai Marina Hotel)
01.2019 - 06.2019

Reservations Advisor

Emaar Hospitality Group, Dubai, UAE and Armani Hotel Dubai, UAE
01.2015 - 12.2018

Hostess

Address Downtown Dubai
09.2012 - 01.2014

Team leader

The Peal Qatar
11.2011 - 08.2012

Hostess

Centara Grand Island Resort & Spa Maldives
03.2010 - 11.2011

Waitress

Capital Club Bahrain
04.2009 - 03.2010

BBA - Hospitality Management

Learners University College

Diploma - Business Management

Westford University College

High School Diploma -

Signal Village National High School
  • Certified Team Leader Professional Program, Chartered Management Institute
  • Delivering the Quality Experience in Restaurant Reservations Sales, Emaar Hospitality Group CRO Emaar Business Park Bldg. 3 Dubai, UAE
  • Customer Relationship Management Training, Centara Grand Islands Resorts and Spa Maldives South Ari Atoll, Maldives
Roma Flor Buenaobra