Rym Marzougui
Dubai,UAE
Summary
Accomplished professional with expertise in seating allocation and load control, adept at managing flight delays and handling special service requests. Demonstrates mastery in multitasking and thrives in high-stress scenarios, supported by proficiency in check-in systems and multilingual communication. Committed to enhancing operational efficiency and passenger satisfaction through strategic problem-solving and effective communication.
Overview
8
8
years of professional experience
Work history
Senior airport services agent
Emirates Airlines
Dubai
2023.05 - Current
- Handled lost property issues responsibly-reunited many items with their rightful owners.
- Assured security through strict adherence to airport regulations and procedures.
- Facilitated smooth operations by coordinating with various departments within the airport.
- Delivered excellent customer service, facilitating a positive travel experience for passengers.
Personal fitness trainer
EasyFit
Dubai
2018.03 - 2022.03
- Reinvigorated outdated fitness classes by introducing new workout styles.
- Conducted body composition tests to assess client's physical status.
- Engaged in consistent professional development to stay abreast of industry trends.
- Conceived innovative marketing campaigns for personal trainer services, attracting new clientele.
Education
Diploma -
High Institute of Sport and Physical Education of Ksar-Saïd
TunisSkills
- Seating allocation competence
- Expertise in load control
- Multitasking mastery
- Flight delay management
- Handling special service requests
- Comfort with high-stress scenarios
- Check-In systems expertise
- Multilingual communication
Languages
English
Fluent
Arabic
Native
French
Elementary
Timeline
Senior airport services agent
Emirates Airlines
2023.05 - Current
Personal fitness trainer
EasyFit
2018.03 - 2022.03
Diploma -
High Institute of Sport and Physical Education of Ksar-Saïd