SABRIN AHMED
customers service
DUBAI,United Arab Emirates
Summary
Imaginative student seeking rewarding artist position. Dedicated to express creativity and hone craft. Thrives independently or in team setting.
Successful professional with high credentials in art. Contains hands-on experience in analog, digital and conceptual art. Possesses solid portfolio and strong attention to details.
Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
2
2
years of professional experience
Work History
Artist
global village - EGYPT PAVILION
Dubai, DUBAI,UAE
09.2023 - Current
- Set up appointments for customers and entered work tickets to obtain needed services for clients.
- Improved company processes by analysing customer feedback and service trends.
- Built positive customer rapport through friendly, professional communication.
- Advised management of customer service trends, creating proactive strategies to maintain best practices.
- Handled high volume calls to address customer inquiries and concerns.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Conducted testing to diagnose system faults.
- Handled chemicals and waste in line with COSHH regulations.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Developed appropriate resources to meet needs of diverse audiences.
- Delivered services to customer locations within target timeframes.
- Handled high-volume telephone and email enquiries to minimise backlogs.
Customer service representative
ANIMAITION AT SANT MONICA HOTEL
cairo, , egypt
01.2022 - 04.2023
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Set appointments with field teams to carry out service changes or deliver new products.
- Employed active listening and product expertise to successfully resolve inbound queries.
- Applied conflict management to stressed and concerned customers.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Assisted customers with additional retail services, including alterations, special orders and item loans.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Prepared necessary forms to complete transactions.
- Processed high-value payments with meticulous accuracy.
- Offered current, accurate advice on optional solutions for concerns.
- Processed inbound customer calls, providing information on service or product upgrades
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Sales assistant
Zara city stars mall
ciro, egypt
01.2022 - 01.2023
Education
Diploma - Industrial Diploma Translation
cairo university
ciroSkills
- Multiple deadline management
- Self-publicity
- Sales negotiation
- Leadership
- Marketing
- Problem-solving
- Time management
- Public relations
- Social media marketing
- Customer-focused
Languages
Arabic
Proficient (C2)
English
Advanced
Affiliations
- Multi-sports,
- motorcycle driving,
- drama and theater,
- horse riding,
- martial arts
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Artist
global village - EGYPT PAVILION
09.2023 - Current
Customer service representative
ANIMAITION AT SANT MONICA HOTEL
01.2022 - 04.2023
Sales assistant
Zara city stars mall
01.2022 - 01.2023
Diploma - Industrial Diploma Translation
cairo university
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